Horror Merch Store S.
This "company" is trash
This company is trash, as the reviews here suggest. They are probably going to respond to this saying any issues are somehow my fault, but to whoever writes these reviews I simply suggest listening to the negative feedback and changing your model based on it. Customers aren't complaining because they are all wrong. Your company is difficult to work with. Your customer service is lackluster and you seem more interested in inundating me with email deals, rather than addressing my concerns. My timeline: August 9: I order two Funko figures (MacReady and Blair from the Thing) October 29: I email the following: "I am very confused about my order, #17083904. I would very much appreciate a human response. I know that the Funko figures I ordered were not available at the time, but they are now from every other retailer, and have been for a month. I get constant emails from HorrorMerchStore saying that you guys are getting Funkos and shipping them. May I please get a response telling me if these figures are in stock or not? I understand that you won't provide tracking details, but the delay on this seems excessive, and I don't think it is unreasonable to ask." To their credit, I got a response that day saying "Please visit the previous emails and product description for further information. Further updates will be sent - by a human - as they are available for your purchase" They did not, in fact, have any humans emailing me to keep me informed about my order, including when an item got cancelled nearly three months after being ordered (did they not order enough for themselves?) My response: "Thank you for your response. I'll take it there is no current known release date then. I appreciate the assurance of future updates." There in fact had been a release date, because by this point I had already received both Funkos (multiple weeks earlier), each from a different retailer. October 30: This is the day after I had emailed asking for a release date. I am sent an email stating that the MacReady Funko is being cancelled and I am being refunded. Frustrating, but it is what it is. Looking forward to my Blair Funko. Was this related to asking for an update the day before? No idea. November 2: I am sent an email saying my order is being shipped. November 7: A Shaun of the Dead Funko arrives at my home. I was very confused and sent an email asking what happened and what I should do. This is what I wrote: “You sent me a Shaun of the Dead Funko. I never ordered this. I ordered the Blair-Thing Funko and the MacReady Funko (although the MacReady Funko just got cancelled for some reason). What should I do to either assure I get the Blair-Thing Funko that I ordered, or get a refund?” I included three photos. One of the box, one of the Shaun of the Dead Funko, and one of a receipt of my order. November 10: Haven't heard from them. Emailed to make sure they heard from me. “Hello. I'd love to hear an update on this. Thank you.” November 12: Reached out again with just “Please respond.” No word. November 13: I sent the following. Waiting for November 16, two weeks without contact, to post a negative review. "The Funko you sent me mistakenly wasn't even a large one like the Blair-Thing. I feel like you've stolen from me, especially since I don't know if I'll ever hear from you again. Please, this is the last email I'll be sending before I end up just writing some negative reviews. Please issue a refund, even a partial one to cover the difference in costs between the Blair figure and the Shaun one. If you send me a shipping label I'll even send you the Shaun one back (still unopened and packed in the box you sent me) and just take a full refund at this point. Just anything to show that you guys care at all. Please." November 16: Well, it's been two weeks since any contact. This company is an absolute joke. Anyone interested in a Shaun of the Dead Funko? Trying to mitigate this loss. F you, Horror Merch Store. In the meantime, I had decided to order these Funkos elsewhere after I saw they had been released in October and received them mere days after I ordered. The whole process was unprofessional and unreasonable. To any representatives reading this you should be embarrassed. They are probably going to respond to my review here trying to somehow say none of this is their fault. If only they could have taken the time to work with a paying customer to fix this simple issue. Have some accountability… Stay away.
Response from horrormerchNov 27, 2024
Your items were shipped or refunded per the information below. Also there is only one BLAIR POP figure, so you were sent the Blair POP as it was described prior to purchase - once it had arrived. #17083904 Edward Fuller 1 order [email protected] Shipping address Edward Fuller ************************ Holbrook MA 02343 https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400111105501634625240 Your item was delivered in or at the mailbox at 1:23 pm on November 7, 2024 in HOLBROOK, MA 02343. Delivered on Thursday, November 7, 2024 Thing - Blair Deluxe POP [Figure] Thing - Blair - Deluxe POP https://horrormerchstore.com/products/thing-blair-deluxe-pop-figure This Funko Fusion Blair Monster Deluxe Funko Pop! Vinyl Figure #995 measures approximately 6 3/4-inches tall and comes packaged in a window display box. The remainder was also previously refunded: Thing - MacReady - Regular Condition October 30 $11.99 USD refund was deducted from your Nov 1, 2024 payout. $11.99 USD refund will be deducted from your Nov 1, 2024 payout. Refund notification email was sent to Edward Fuller ([email protected]). You have received your merch as purchased, you had also received your refund weeks prior to your complaint.