Horizon HobbyReviews of horizonhobby.com

Ordered $12.00X-bus extension. October 27th 2023. They actually answered my email. After 7 days said still processing. REALLY. They don't answer their 800 number. Nobody to talk to. Been with them for 20 years ordering alot. Not the same company I knew. I can get faster service from other suppliers. And they ship faster and answer their phones. This is really a sad situation for the hobby industry.

I ordered a plane and on the third flight the factory installed elevator came loose which caused a crash. Horizon Hobby refuses to make this right even after I proved it was faulty glue holding the elevator in place (that they installed) They said they are willing to help me by adding all the parts to my shopping cart that I need and the price was more than doubled because I had to buy per piece because the play now is discontinued. Absolutely the worst customer service I have dealt with. And the only way to contact somebody is by email and good luck with them answering you back. I would rather buy from HobbyKing which in my opinion is not a great company either.

I placed an order and was charged.. However USPS has no knowledge of any shipment existing.. status says backorder from Horizon but the robots say it has been shipped.. No tracking exists and the robots are consistent in saying it was shipped.. Now I have to have Visa terminate the charge.. what a mess!.

Ordered an Arrow Prodegy several months ago. Still haven’t receive plane but they sure took my money. I been buying for 20 years & this company has become a ripoff. Our club members expecting same problems. If you order from this company you deserve to lose your money because you’ve been warned. The Better Business Bureau doesn’t accredit this company.

I'm writting this about their tech support and customer service. It's is very bad, I tried 11 times to get help with their items. I purchased two of their flybarless units for helicopter and I needed help with tail rotor no help. I have problem with ix20 radio no help. They don't care to help after you buy something. Very poor help they don't call all they care is emails if they ever answer your email.

2 weeks later still not received anything that said 2-4 days and customer service is impossible to get a hold on

Purchased defective Vendetta 3s BLX from horizon they refused to honor the factory warranty ! And the BBB won't help. Big company's little customers.

Dealing with Horizon Hobby is enough to make you want to get out of the hobby completely they are the worst hobby shop there is and they used to be good first plane I ordered was late arriving second plane I ordered got charged twice took 2 weeks to get the money put back in my account third plane I've ordered a week later still waiting on a tracking number ordered a servo in between planes was not on back order but has never came now they're saying it's on back order I love this hobby I love to fly airplanes but it is the worst experience in the world dealing with Horizon Hobby or Tower hobbies if another hobby shop would come to light and take their place they would make a killing Horizon Hobby totally sucks