HoppieReviews of hoppie.kids

Extremely disappointing experience. DO NOT PURCHASE FROM THIS COMPANY! I purchased a pram attachment from this company as their website clearly stated it was compatible with my Rover pram. To be sure, I also confirmed this with one of their team members before purchasing and was reassured that it would fit. When the item arrived, it was immediately obvious that it does not fit the pram properly. In order to get my toddler in and out, the entire stroller attachment needs to be removed, which is clearly not how the product is shown or demonstrated in the photos and videos on their website. It has been advertised as compatible when it simply isn’t. Trying to resolve the issue has been even more frustrating. My first email was responded to by Jessika who simply stated that the product is compatible and offered no help or solution. After explaining the situation again and requesting a refund, I was passed to Cassey who told me I would need to contact them again in 2–3 weeks. After escalating my complaint for a third time, I was then told by Marie that my options were to either send the package back to the Netherlands at my own cost (despite living in Australia) or wait another 2–3 weeks to organise another way of returning it. Apparently this delay is because a warehouse is “opening in Australia.” However, when I asked for basic details such as what state, what suburb, and when this warehouse would actually be opening, my questions were ignored. At this point it is starting to feel more and more like a scam. The communication between all three staff members has been extremely disappointing and unprofessional. What should have been a simple return for a product that was incorrectly advertised has turned into an unnecessarily frustrating process. After reading other reviews, it appears this has happened to multiple customers, being told the product will fit their pram, only to receive it and find that it doesn’t. When trying to process a return, the communication seems to be just as poor with no clear resolution. Overall, a very frustrating experience and not a company I would recommend. I have since disputed with my bank and been successful with the outcome and still to this day have not been told when this “warehouse” will be opening in Australia.

Heb het product op 18 april besteld en tot op vandaag niets ontvangen. Volgens de track en tracen niet eens verwerkt noch verzonden. Helaas ben ik bang mijn geld verloren te zijn. Ik heb ze net gemaild en ze reageren netjes en keurig. Het ligt bij de douane en wellicht komt het later aan. Ik zal mijn review aanpassen zodra het binnenkomt. Want ze reageren professioneel en boden excuses aan.

I have purchased this seat hoping that it can be useful during travel. I have attached this seat to the YoYo stroller, my 10 months old was placed at the YoYo seat and my toddler on the Hoppie seat! As soon as my toddler sit the whole stroller flipped backwards! Luckily this accident happened on the carpet and non of my kids got injured. Its very unfortunate that I purchased this product and was trusting the photos on Instagram account and didn’t come to my mind to try this product before traveling. Now I am back and contacted customer service, the reply was oh you have exceeded the YoYo allowance weight! Ok I said you should have put this note on your website so people check the strollers overall capacity before purchasing as this doesn’t come to anyone mind! The customer service never bothered to ask about my kids and apologize for the serious accident that happened! Instead they say oh we can’t return the product because you have exceeded the 14 days return policy. Just super disappointed with this product and super disappointed with the customer service.

This company’s marketing feels intentionally misleading. The product is shown on a stroller in a way that gives the impression you are buying a stroller-related setup, but what arrives is only a seat attachment. The company hides behind technical wording like “extra seat” while using visuals that create a very different impression. That is not honest marketing. Customer service was just as disappointing. Rather than taking any accountability, they were dismissive, defensive, and acted as though the confusion was entirely my fault. Their solution was essentially: send it back at your own expense. Between the misleading advertising, poor customer service, and lack of accountability, I would absolutely not recommend this company.

Absolutely love this product! We use this with the Cosatto woosh 4, my son is a small 4 year old and we have to walk 30 mins each way to take his older brother to school. His legs get tired after a while and he loves the hoppie! We have tried the buggy board before and I just kept on tripping over it so was so happy when I found this. I messaged Hoppie on instagram asking if different prams were compatible (which weren’t stated on their website) and they replied very quickly! We will also be using this on holiday with the Joie literax, will definitely be handy in the airport!

I used the product on one trip in Paris and the bottom has a hole in it after 1 trip. No instruction was sent on how to attach it on the stroller. The customer service was not helpful at all and no replacement was sent.

The product is marketed as broadly compatible, however in practice it is not fit for purpose and cannot be used safely as intended. Customer support was extremely disappointing. Rather than addressing a clear product issue, they relied entirely on a 14-day return policy and refused to take responsibility. They also insisted that return shipping be paid by the customer, even though the product itself was the problem. This left me with no option but to escalate the matter through my bank. After reviewing the evidence, the bank ruled in my favour and issued a full refund. That outcome speaks for itself. I would be very cautious purchasing from this company.

It saves us, honestly our best purchase of the year such a good product, good quality, the customer service is very helpful and the bag gift is a good idea simple, less expensive than a double stroller very handig