HopinReviews of hopin.com

I love all the solutions we currently use except Hopin; - need to register to events in advance and can't jump on calls last minute - you can't listen to events on your phone if you screen is locked - and many more issues on phone - sometimes I register and I still have to reregister due to some issues + some other glitches I would just stay with googlemeet/zoom/teams

Useless, was excited about the platform... But it's nearly unusable... Not easy to understand, and couldn't message who I wanted. It simply didn't work well... Needlessly... Its a simple messaging software essentially... Its been done before... Just copy the interfaces that actually work. Terrible waste of time.

Don’t get this if you want to retain customers. As an paid attendee at a programming event two years in a row, Hopin is a waste of time and money. Last year and this year, the hosts ended up having to send new tickets as links work then do not work. There is agenda planning BUT, you can not set up your agenda until the first speaker starts speaking. So as a company owner, I have 3 days of my calendar on hold waiting for the event to start. At promised start time… the button for Agenda does nothing. So the hosts keep reposting… go to the third button on the left and scroll down past all the vendors and the agenda should be there. Should be. Sometimes it is. Sometimes it is not. And never log out, even if they suddenly start sound and you need to take a call. Log out, log in with same link. No longer have any status. Note, whatever status you have is not displayed on screen, making troubleshooting more of a mess. People in the chat (software programmers and IT professionals) are lost and baffled by the interface and messaging. Finally, I am in. I set up my agenda for 3 days. I click each item one at a time to add each to my calendar. Great. I have another meeting and while in the meeting sound and video start in the session, so I log out. When it is time for first event I want to attend... Click on calendar link. Not allowed in. Click on original invite... no longer have my purchased status. 30 minutes after that 50 minute session started, I get a new ticket and now I have 2 more days of broken links on my calendar and an agenda in a not working login. Hopin is as bad as any software can get. The market has an opening. Sorry to be blunt but you wasted so much of my time two years in a row. I do not appreciate it. DAY 2: Presenters are confused by the app. There is a weird 1:1 dating app (my words) called networking but it is awkward. No filters. I wanted to network with people offering specific products and services. Schedule button on Agenda still does not work. The vendor emailed me about how to find stuff... exactly. I have attended online conferences and run online conferences. Vendor pointed out host could of allowed agenda earlier. Sounds like a great default. There is a trade show but the filtering is a mess and the descriptions are short. One had a person just in front of a cam on a computer. I am not sure she realized she was. I wanted to search for specific needs but no luck. I can tell from reviews that some make money from this app and some figure it out. But the outcomes are the result of the tool and training and if it is so hard to use that software developers can not use it... Still not more than one star from me.

We've been working with the hopin platform since March 2020. Initially, we began our relationship as an events organizer that needed to (scramble) pivot a 2500 physical event to a virtual variant, in 8 days... Soon after, Hopin and Wolves Summit embarked on a new collaboration, through which we supported Hopin customers with A/V and production requirements. This allowed Wolves Summit to morph from being not only a hopin customer, but also a production agency for hopin (providing a vital new revenue stream to us during COVID). Since then, we have organized external events for organizations such as Panasonic, United Nations, UNIDO, Vienna Energy Forum, MIT Enterprise Forum, British Embassy, Department for International Trade, European Innovation Council, Vienna Business Agency, PwC, GTR Ventures, amongst others. What is paramount to us as events organizers in our own right, as well as technical production providers is reliability. Throughout the 100+ events that we've organized over the last 18 months, I can honestly count on one hand the number of times we've encountered any technical issues whilst using the hopin platform (of which some would have been attributable to cloud service interruption) - this is why we choose to work exclusively with hopin.

We were not given all of the information around the limitations of the Hopin platform. Here are some: 1.) limited guests can be on screen at one time 2.) the main stage is awkward for speaker and admin 3.) there are no breakout rooms available 4.) Screen share is clunky and unintuitive

While we had high hopes for Hopin, we decided after a couple of events that it did not meet our needs. We received great tech and event support from our Hopin rep, but the sales team is awful. Hopin used pushy and deceptive sales practices to lock us into an expensive contract while providing us with a dishonest timeline about when new features would be rolled out. The platform does include many behind the scenes customization options, and could be well-suited to certain large events, but also lacks basic functionality (breakout rooms, >20 people on camera) that can be found even in the free version of Zoom.

Love the ease of the site!

Terrible experience, entire event collapsed within first hour. No acceptance of responsibility from Hopin and refusal to refund even their own subscription cost for hosting an event that wouldn't work. Forced to fall back on an alternative platform (MSTeams Live) - certainly won't use hopin ever again and recommend no-one else does!