HopinReviews of hopin.com

Great platform

It's a pretty good platform. I wish the video networking had better connectivity but overall its great.

I've had to use Hopin twice - both because of decisions made by other organisations that had invited me as a presenter for their events. Both times the experience was uniformly dreadful. I wouldn't mind so much, but the awful user experience reflects on my credibility as a speaker. I will in future refuse any such invitations, and insist that the host uses Zoom if they want me to participate.

Video proof here: go to YouTube and put in 4t82clz2JX4 to listen to Johnny promise over and over what App Sumo investors should expect. Johnny convinced App Sumo investors that we would get ALL future features. Instead of honoring the Hopin deal, App Sumo investors are denied features. Listen to Hopin's founder; and then notice Hopin wants $18,000 a year for basic feature upgrades. I waited six months to review Hopin... just hoping and praying that they would acknowledge our investment. (I have over 300 music artists who are constantly running events on the platform... and we are ALL disappointed with Hopin's negligence and lack of integrity.) Hopin is a great platform; it's too bad App Sumo investors are ignored and exempt from enjoying continued growth.

I have attended and run events on Hopin and love it. I especially liked the Speed Networking function and the way it mimics a live event. The user interface is simple and easy to navigate. Also, their native streaming platform with the backstage function is excellent. I will definitely be using them again for other events. Also, judging my one of the comments below, it makes me wonder if it was written by one of their competitors!?

Hopin is a product with good potential, but so are the other similar or better products on the market. The problem with Hopin is how they attempt to price gauge basic features for tens of thousands of dollars after already having breached previous deals they made. Technically speaking, they limit the streams to 720 and 25fps, their quality depends immensely on where you log in from, reflecting a very strange server deployment, Security is subpar, GDPR practically flawed, contractual terms ambiguous to say the least, the Expo section is terrible for Vendors (compared with all other competition on the market), their live customer service is deplorable (practically nonexistent), they update and work on the backend in a LIVE ENVIRONMENT, meaning your events can go bust anytime without a single warning (opening huge liabilities with your clients and audiences, especially paid ones), they silence bad reviews, ban members from their own group if they question their practices, and overall conduct themselves in a business manner that only hustlers would appreciate and celebrate as virtuous. I will not list their competition, but it is out there and providing a much better overall experience, where you can actually focus on events and on your clients. Overall, a good intention gone bad after Covid-19 hit the entire world. My rating reflects my experience after more than 6 months of using their platform and making every possible attempt to resolve issues that are common to a larger collective. Edited August 19, 2020, for transparency: I do not work for a competitive platform, I do not represent any competitive platform, I have ZERO involvement with a Hopin competitor, and we maintain a rather active group on FB where we discuss our issues. I stand by every word, and can prove it too.

Whilst the platform is really good with loads of potential, support and communication is appalling. Important questions about clear pricing, interlectual property rights and contract term are not available and when you ask about these things you get no answer from social media, their very slow (weeks) customer service or event in their own events.