Misleading Cashback Promises and Poor Customer Service
I bought CyberGhost VPN because they promised an 80% cashback. However, I only received 30%, and then even that was taken back after two days. I sent multiple emails asking for a solution, but no one responded. I regret trying a new cashback platform.
Response from Hoopla DooplaJul 28, 2024
Badr, Our terms for Cyberghost clearly state "80% applies to monthly subscriptions. Cash Back of 30% applies to annual subscriptions." This applies to your purchase that was made less than 48 hours ago, and then reversed by the merchant less than 12 hours ago. Your false claims and implications that customer service has been ignoring you are completely uncalled for and untrue.
HJ
Hamza J.
Scam, Holding cashback since january 2024
I have cashback in my account. They claim to pay every 3 months now it's been almost 6 months but no cashback has been received. If the excuse is that the merchant didn't pay then for context I would like to add that that merchant pay next month of purchase. I have used this merchant through other cashback website too. so yes hoopla hoopla is holding my funds for no reason
Response from Hoopla DooplaJul 1, 2024
Hamza,
We apologize if you were confused by our terms, which are clearly stated on our website. Your purchases are across many merchants, not 1 as your message implies, and they are not all 6 months old like your message states. We have reviewed your account in detail, and you did not have a sufficient balance for our last payment run. But good new: I can confirm that your entire balance of $7.50 will be paid out during the July payment run, in accordance with our terms. Thank you for shopping with us, and please review our terms and your activity before making false statements publicly.
FH
FH
They are not paying cashback - beware
Earnings from a Marriott stay in May 2023 is not paid yet. They are blaming Marriott for the delay. They answer maybe 1 out of 3 emails I send them.
Response from Hoopla DooplaAug 8, 2025
We are sorry to hear you are having this experience with us. All of our support ticket emails are typically responded to in the first 24-48 hours. If you have not received an update to your ticket, it is usually on the merchants end, as it can take weeks sometimes months for them to reply to inquiries, due to the high volume they get. As stated in our terms and conditions, we do our best to accurately post data that is sent to us from our merchants. Our support ticket systems it to allow our members to report missing orders. Once we submit them, we send you and update once we hear from them. As for only answer 1 of the 3 emails you sent us, we advised you in the first response to not open repeat tickets for teh same case, as this causes confusion and delays in the case status.
PN
Pete N.
They claim another website got credit…
They claim another website got credit for my purchase. Pretty sure they are lying to avoid paying me out. I used their extension on chrome prior to purchase and it said trip activated. It also showed in my shopping trip and mysteriously disappeared later.
Response from Hoopla DooplaAug 8, 2025
We are sorry to hear you are having this experience with us. Our service operates on affiliate relationships. As stated in our help file, Hoopla Doopla must be the final click you make in order for your purchase to track with us. If you are using multiple deal sites, or browsing elsewhere, that site will get the credit for teh order. And the merchant notifies us of this.
SR
SR
Hoopla Doopla is a SCAM
Hoopla Doopla is a SCAM! They will never give you the cashback owed to you and make up some random excuse blaming the merchant etc.
Do not use Hoopla Doopla if you value your sanity and want to keep your stress levels in check!
Response from Hoopla DooplaAug 8, 2025
We are sorry to hear you are having this experience with us. Our support ticket systems it to allow our members to report missing orders. Once we submit them, we send you and update once we hear from them. Whatever your concern was regarding your order not being paid or credited to you, the merchant reports the activity to us. From there if we get the credit, we credit you. If not, they provide a reason which we pass onto you, the member.
JO
Joanna
No cashback, stay away
This company used to give cashback but not anymore. None of my transactions are tracking lately. Last confirmed cashback was on July 20,2023.
An Office Depot purchase made on 10/01/23 never tracked. I submitted a ticket on 10/08/23, the submission was acknowledged by Hoopla Doopla, and I never heard from them since then.
Another Office Depot purchase made on 10/03/23 never tracked. I submitted a ticket on 10/17/23, then I received an email on 01/25/24 confirming that the purchase was approved and I will see the cashback in my account in 24-48 hours. Cashback never appeared in my account.
There was no response to my inquiries since then.
I would advise everyone to stay away from this company.
Response from Hoopla DooplaAug 8, 2025
We are sorry to hear you are having this experience with us. All of our support ticket emails are typically responded to in the first 24-48 hours. If you have not received an update to your ticket, it is usually on the merchants end, as it can take weeks sometimes months for them to reply to inquiries, due to the high volume they get. As stated in our terms and conditions, we do our best to accurately post data that is sent to us from our merchants. Our support ticket systems it to allow our members to report missing orders. Once we submit them, we send you and update once we hear from them. If there is a reason your order did not qualify for cash back, we report it to you once the merchant confirms.
NP
Naruka P.
They don't pay cashback
Edit: I stand by my original review of this merchant . I have provide documentation of the completed transaction to Network solution , I have not reversed the transaction with Network Solutions , so please advise of the reason for the reversal .
After 6 months of waiting I emailed them, yet to get a response after magically my money disappeared as soon it's was time to pay up. I have emailed several times and it seems they have gone silent Edit: so according to they're team there us nothing to pay after it was reversed so conveniently when you had 6 months to reverse the payment you only do so when I ask for my money and they start the blabbering about the other stuff to divert away from the main issue and as soon as I send receipts no response ,convenient aint it. Also according to their response
network solutions reversed to payment with absolutely no proof. If no reasonable response is given I will be taking this scam to the BBB
Response from Hoopla DooplaNov 2, 2023
I've reviewed our customer service records, and we have responded to you, despite your claims. As our customer service team clearly communicated to you, what you've written here is not accurate. The fact is that the merchant you purchased from, Network Solutions, reversed your transaction, which is automatically reported to us, and run through our system. As such, there is nothing to pay you after that $16.68 was reversed. Regarding the communications you claim to be missing, you may want to check multiple emails for the communications from our customer service team, as in reviewing your complaint, I discovered you have multiple accounts operating from the same IP address in Jamaica with payment details mismatched between them, all of which is in clear violation of our terms that everyone must abide by. Thank you.
Update: Sir, your statements are misguided and slanderous. We did not reverse your transaction, Network Solutions did. If you have evidence that this should not have been reversed, please provide our customer service team with documentation evidencing this, and we will be happy to follow-up with Network Solutions on your behalf, despite your multiple Terms of Service Violations and false accusations.
BM
B M.
User beware - no cashback from this site
So I used the portal to book 2 Hilton stays in March 2023 for 2 stays in June and July 2023. The stays weren't registered and I wrote to Hoopla Doopla for help. They replied on August 31 saying that they passed the cases to Hilton and they will get back to me. Now it's October and they are completely silent. If I don't hear from them within a week I'll take the case to BBB because this is absolutely unacceptable.
I use multiple cashback portals and the others are really good at tracking (I use firefox for my cashback purchases and I always check before using a particular cashback provider). Until this mess is resolved, I'm not recommending anyone using this site.
Response from Hoopla DooplaAug 8, 2025
We are sorry to hear you are having this experience with us. Our support ticket systems it to allow our members to report missing orders. Once we submit them, we send you and update once we hear from them. The response can take some time, due to the high volume of requests they receive. Whatever your concern was regarding your order not being paid or credited to you, the merchant reports the activity to us. From there if we get the credit, we credit you. If not, they provide a reason which we pass onto you, the member.
