Hoopla DooplaReviews of hoopladoopla.com

scam!!! they didn't pay. it's been 1 years since my orders was completed but still didn't receive anything

I've used several portals over time and have earned thousands of dollars, but this one is by far the worst—if not the absolute worst. To start, their customer support is a joke. There’s a person named Frank who responds to your message once, then completely ignores any follow-up responses. Additionally, the portal shows that payments were made to me, yet I haven't received a single cent. I've sent at least 10 messages (since they don’t respond to emails) asking for transaction IDs and the Venmo account details where payments were supposedly sent. Frank continues to play dumb and has failed to provide any useful information. Extremely frustrating experience, and I would strongly advise against using this portal.

Scam. They only pay out about 1/10th the payable cash back amount you earned. I thought this was a waiting period issue since they only pay out quarterly, however, they blatantly refused payout and kept 9/10s of earnings after almost a year. F*** them.

Scam, orders never being tracked and even after claiming "missing cash back" they decline it. Never use this scam service.

I've had 11 times duplicated payments of 100 Euros each on my bank account for a Rosetta Stone Deal, with no customer support or whoever contacting me back, I needed to shut the used card from the bank in order to stop the losses,

I have lost faith and confidence in Hoopla Doopla and would encourage others to look elsewhere. Their customer support responses state they will issue a check every quarter after the transactions have cleared 90 days and are above the minimum payment threshold with valid payment information on file. Despite meeting all these requirements, they continue to withhold payments that are over 300 days old. As of this writing, November 12th, 2024, here are my transactions totals by date marked as CONFIRMED Jan 4, 2024: $83.90 Feb 2, 2024: $43.28 Feb 15, 2024: $72.29 Mar 22, 2024: $29.26 Apr 18, 2024: $22.17 Apr 19, 2024: $86.55 Apr 23, 2024: $9.57 Apr 25, 2024: $60.66 May 10, 2024: $189.70 May 12, 2024: $2.92 May 27, 2024: $26.86 Grand Total: $627.16 I have reached out in good faith to try to resolve the issue, but customer support is dismissive and insists they will pay out next cycle which they have not for the 3 pay cycles I’ve poked them. If it’s marked as confirmed in their system and over the 90 day period, then I’ve fulfilled my obligations and should be paid out. Since they are not paying out, I can only assume they are acting in bad faith at best or intentionally withholding funds at worst. Regardless, I have waited an excessive amount of time and am out of patience. I no longer have confidence in the platform and will not continue to add transactions that will never pay out. Edit in response to Hoopla's reply from 11/20/2024: The oldest transaction is 321 days old as of this writing, that is well beyond 90 days. Furthermore, its marked as confirmed on my end, which I can only interpret as everything is valid and should be paid out. I have no way of knowing or telling if that rare instance is playing out and Hoopla took no proactive actions on their end to tell me as such either. I had to be the one to advocate for myself and poke them about it. The lack of communication is unacceptable. Customer support gave evasive answers and did not specify the amounts that would be paid and on what payment cycle which lead to 2-3 payment cycles of non payment before they no longer had the benefit of the doubt. Hoopla continues to refuse to pay out on confirmed transactions over 300 days old rather than save face and keep a customer. Let this be a warning to everyone else that they have no interest in resolving the issue or providing a pathway to a resolution. Do not risk building up transactions that will not pay out even if it’s confirmed.

Please refund the money you took out of my bank account then as I do not play computer games

We realised we've just become the latest victim of this company after reading a string of neg experiences expressed here by other users. Please read them; the denial, delay and ultimately nonresponsive cs are all too familiar to us. If you read their cs reply here, it's one of those 3 tactics they've used. They missed the most recent payment date July 31 and then pushed it back to August 15, which again was a miss. Supposedly there was payment April 31, which did not come. Some of the cashbacks from 2022 were not issued in 2023 when there was more than 5, which was their minimum payment requirement. Specific inquiries were not addressed. They will only refer you to their faq's in their email replies (and only when they wanted to reply), which was not the least helpful. Only one person is handling their cs, someone named frank. It's curious that one of the positive views April2 2024 was written by the same named person. Not all email inquiries will be replied to. He arbitrarily chose which email and which questions to reply to. But since he's the only one handling cs email, there's no escalating the issue up the chain. If you see the way a company rep's reply attitude towards customers written complaints is uniformly: deflect, deny or even admonish, as shown here to many others, instead of offering apology and remedies, that's a big red sign saying: Stay away.