HooktabReviews of hooktab.com

Ordered Nov 26 still haven’t received it. I would recommend not buying this. Unless you are planning for next year. I like that this company always posts please send us your information but there is no way to respond to them.

If you live in the states be prepared to take over a month from when you order to when you receive it. I still haven’t gotten mine test beaky 5 weeks.

Still haven't received my order. Fake tracking. On 12/08 I was told package was received on 12/10. HTB368347 Contacted company several times, no more responses and never receive order

Hoy he recibido mi jersey y cuando lo desempaqueté llegó la sorpresa. Pedí un jersey de Lord of the rings del Balrog vs Gandalf. Los colores negros se veían grises, con señales de mala impresión. El pattern del jersey no encajaba por ningún sitio. los cosidos se ven blancos porque la impresión no llega bien a todas las partes del jersey. Además de unas manchas negras que no tienen ningún sentido. La verdad que ha sido una mala experiencia y muy desagradable sentirme estafado de esta manera. Les he enviado un correo para ver que solución me dan. Pero ya veo que si quiero algo, tendré que gastar dinero en enviar yo el paquete de vuelta. Una pena no poder subir fotos a esta review para que veáis lo que venden. En conclusión 1 vez y nunca más

When I submitted the order, there was immediately a technical issue that took my money but did not confirm the order. It got resolved when texting customer service. After the order being received, it took them 2 full weeks to prepare it and send me a confirmation email. Now, it's taking 2 weeks to ship it, as it is produced and shipped from China, not USA. But with American prices. Their explanation: "As all our products are printed on-demand, they may take 1-2 business days of sorting, 3-7 business days of production, 1-2 business days of sorting for shipping and 7- 14 business days of shipping . Normally, our customers receive within 15- 25 business days." Reality: another fake western company that simply mass produces their overpriced and poor quality (see other reviews) products in China

This is my second time leaving a review for this terrible company. After my first review, they requested more information from me via Trustpilot. I sent them the requested information and was told to wait a few more days since the tracking status had not been updated for two weeks. I waited a few days and still received nothing nor has the tracking status been updated. Still unable to get a hold of anyone via the phone number listed on the site. I don’t understand how this company has received any legitimate good reviews. Unless they are paying for them. Take my advice, do not waste your money on this company. **update** This company emailed me again stating they will refund my money for my order but I should receive the order and I can keep it as a gift. Even had the audacity to request that I remove my review. Still haven’t received my order.

I have read in other reviews that they order by mistake an M size i.o. the size required. This mistake is caused by the webstore as it goes to the default size M on every change you make or search task. Hooktab does NOT return on ordering the wrong size, ONLY when the design is a misprint or when damaged (how can you check this?). I received a message that I can't send the sweater back, because "their system" registrered I did order size M (due to the default reset). Duh. Please do not order from webstores like Hooktab where you can only return goods after approval of the webstore itself.

This is a scam website. They steal their designs from Anime Ape, then print the designs on poorly seen sweaters that fall apart after one wash. Hooktab claims their location is in New Mexico, but they're actually located overseas. They send emails stating "your order has shipped" yet USPS is still waiting for the package a week later. I've emailed them twice and been ignored twice. DO NOT ORDER FROM HOOKTAB. I regret my order from them tremendously, as I'm now neck deep in the process of disputing the charge.