S S.
Products were great and as described
Products were great and as described! Everything accounted for and authentic, straight from the source. Would definitely buy again
Find the perfect merchandise for your favorite Honkai: Star Rail characters at Honkai Shop. Browse our collection of badges, figures, and more now!
Honkai (honkai.shop) has 149 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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149 approved reviews, newest moderated first
S S.
Products were great and as described! Everything accounted for and authentic, straight from the source. Would definitely buy again
Jacinth N.
Keyboard looks great and shipped really fast
chris
Item arrived in very good condition, well packaged
Vi
I preordered the Kafka Mechanical Keyboard. It arrived in early January 2024 as per estimated delivery. Good customer support. I forgot to apply the first time purchase discount code for 10% off. I emailed them, they agreed to refund 10% once the keyboard is shipped. Overall, great experience with honkai.shop. Highly recommended for those who want official HSR merchandise but could not directly order from miHoYo store.
Genevieve
Website was easy to use and information was clear. Shipping was surprisingly fast all things considered. Good selection of merch.
Алина Ч.
official merchandise for a pleasant price, good service! free shipping 🫶🏻
Martin N.
Their QC of Fan made products ( atleast statues ) are lacking and very deceptive. To begin with you should always be careful with 3rd party "pre-order" products, if you suspect something let it be unexplained delay or other sites selling the same products bringing up doubts in you about your product, ask for a refund or refund it WITHIN 6 months via paypal. What i meant by deceptive, is that they will still ship you a product if it doesn't look like what you paid for and not inform you about the change, if you aren't perceptive enough, you might end up with a product you did not purchase ( they have no clause saying product may differ from advert ).
Response from HonkaiJan 3, 2024
We sincerely apologize for any inconvenience caused. Before sending the actual product, we should have checked with you. In the pre-sale phase, the initial product images are conceptual, and during the production process, there may be minor adjustments due to technical reasons and other factors, resulting in some slight variations in the final product. We kindly encourage our customers to visit our website regularly after placing an order for the latest updates. Once we acquire actual product images, we promptly replace the conceptual ones with the real ones. After receiving your refund request, we also maximized the protection of your rights and processed a full refund for you. Additionally, we appreciate your suggestion regarding a disclaimer, and we will certainly take it into consideration. If you have any further questions or need additional assistance, please don't hesitate to reach out. Thank you for your understanding and feedback.
Silas
Pom Pom plush came in and was in great condition and packaged well!