HonkaiReviews of honkai.shop

Response from HonkaiJun 19, 2025

We’re sorry to hear about your experience. However, please allow us to address your concerns. Our prices shown on the website are the final amounts with standard shipping included, and we do not charge any additional fees at checkout. If the item arrived damaged, you’re always welcome to contact us for support — we’re happy to help with any issues. Please also note that we have never stated we are the official website. You can find more information about our shop here: https://honkai.shop/pages/about-us. We will keep improving. – Honkai Shop Team

Response from HonkaiApr 1, 2025

Dear Megumi, We appreciate all feedback, but we would like to clarify that our store is not associated with the development or content of Honkai Star Rail. Our business solely focuses on selling merchandise, and this review does not reflect an actual shopping experience with us. If there was any confusion, please feel free to reach out to us so we can assist you directly. Best regards, Honkai Shop

Response from HonkaiJul 10, 2024

Please allow us to explain the situation. We have been in contact or responding to your emails, we notified you about the status of your pre-order for the March 7th Figure on March 9th. When you inquired about your order on July 1st, we responded the same day, reaffirming the status. Therefore, we have informed you twice about your order. However, we have not received your responses, and it seems there may have been some issues with our previous communication. We began addressing the delayed orders for the March 7th Figure in March of this year. Unfortunately, we have not yet received responses from some customers, and we are eagerly awaiting their replies. To resolve this matter promptly, we have resent the email containing all relevant information to your inbox. Please check for it. If you have any questions after receiving the email, please contact us at [email protected]. Rest assured, we are committed to ensuring that your rights are fully protected.

Response from HonkaiJan 3, 2024

We sincerely apologize for any inconvenience caused. Before sending the actual product, we should have checked with you. In the pre-sale phase, the initial product images are conceptual, and during the production process, there may be minor adjustments due to technical reasons and other factors, resulting in some slight variations in the final product. We kindly encourage our customers to visit our website regularly after placing an order for the latest updates. Once we acquire actual product images, we promptly replace the conceptual ones with the real ones. After receiving your refund request, we also maximized the protection of your rights and processed a full refund for you. Additionally, we appreciate your suggestion regarding a disclaimer, and we will certainly take it into consideration. If you have any further questions or need additional assistance, please don't hesitate to reach out. Thank you for your understanding and feedback.

Response from HonkaiDec 13, 2023

Hi, your order was successfully dispatched on December 1st and is currently in transit. Please be patient for a while longer😊