honiture.comReviews of honiture.com

Customer service was good. It is frustrating that I need a new vacuum after only a few months of use. They are shipping me a replacement unit as we speak.

Bought a t10 hoover. No issues have been happy with it. The mopping function stopped releasing water. I have sent numerous emails to staff@honiture and not hd a response

I bought a Honiture X7 battery powered vacuum cleaner because I read in The Times that it was the best in the market. At the time I had a D….n cleaner but was not very happy with its performance. The X7 is in a different class! Splendid suction, a rotating brush to pick up stuff on the carpet and wooden floor and a LED headlight, so very useful. I am absolutely delighted with the cleaner and have and will, recommend it to anyone who asks.

If I could give 0 stars, I would. I have been dealing with the absolute worst customer service for nearly 4 months regarding my G20 Pro robot vacuum (Order Honiture-7188). The robot stopped working completely while still under the mandatory 2-year legal warranty. Instead of offering a free repair or replacement, they illegally tried to make me pay for a new one by offering a "20% discount"! When I refused and cited my consumer rights, they started a deliberate strategy of exhaustion. I have sent multiple videos, performed dangerous electrical tests at their request, and waited weeks between replies. Their ultimate delay tactic? Every month, a new agent ("Hazel", then "Danny") claims the previous agent "left the company" and forces you to start the entire process over again. This is not incompetence; this is a highly organized strategy to avoid fulfilling their legal obligations. I have now escalated the matter to European Consumer Protection. Do not buy from Honiture: if your product breaks, you will be left with nothing. Si je pouvais mettre 0 étoile, je le ferais. Le pire service client auquel j'ai eu affaire. Cela fait 4 mois que je me bats pour mon aspirateur robot G20 Pro (Commande Honiture-7188), tombé en panne alors qu'il est sous garantie légale. Au lieu de le réparer ou de l'échanger gratuitement, Honiture a osé me proposer "20% de réduction" pour en acheter un neuf ! Une pratique totalement illégale. Face à mon refus, ils utilisent une technique d'usure scandaleuse : ils vous demandent des dizaines de vidéos et de tests techniques, mettent des semaines à répondre, puis vous annoncent que l'agent en charge de votre dossier ("Hazel", puis "Danny") a quitté l'entreprise pour tout reprendre à zéro. C'est une stratégie délibérée pour décourager les clients et fuir leurs obligations légales. Dossier transmis à SignalConso et aux autorités européennes. Passez votre chemin, le SAV est inexistant en cas de panne.

The package came at a decent time. It appears awesome. I will know more about it soon 😊

Contacted company several times as suction of the hoover, what I received (my husband ordered) is not as stated on the box and till now I didn't received email, what address I can posting parcel back for full refund. Order number honiture 30713. I have proof of emails of all communication, what stated, they will accepting return but I need to remoove my negative feedback, I said, I am more then happy edit my feedback as soon as I return hoover and will received full refund. Issuse is, till now, they do not share with me return address. I asked for return already more then one week ago. No other communications received from cust services. They stated you can return unused item back if you not happy for duration of 30 days I dropped them several email but no response of return adress. if I do not received any email back with returnpostage and full refund in 48 hours I am more then happy to escale that to trade standard. Wait for reply honiture.

This vacuum has been great. It is light weight and has different power settings. It is easy to empty. We have been very happy with it. Wish the battery lasted longer, but I can usually get 5 rooms done before it dies.

Excellent hoover amazing quality