Honey Play Box® Reviews | Read Customer Reviews of honeyplaybox.com

Honey Play Box® Reviews | Read Customer Reviews of honeyplaybox.com

Honey Play Box® reviews

1,097 approved reviews, newest moderated first

Kathleen A.
Apr 11, 2024
The product hurts me when I use it.
The product hurts me when I use it.
Response from Honey Play Box®Apr 12, 2024
Dear Kathy, Thank you for taking the time to share your feedback. We deeply regret the inconvenience you've faced. Rest assured, we have forwarded your concern to our after-sales team for immediate action. We're committed to providing a satisfactory resolution to enhance your experience with us. Your patience and understanding in this matter are highly appreciated. Best regards, HoneyPlayBox Customer Service Center
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Eddie V.
Apr 10, 2024
Thank you for sending me the new…
Thank you for sending me the new product. I really appreciate it. I really enjoy your all products. Thank you.
Response from Honey Play Box®Apr 12, 2024
Dear Eddie, Thank you so much for your positive feedback. It's always a pleasure to hear from satisfied customers. We work hard to provide a high-quality service and your words are a strong validation of our efforts. Please remember we're here to help with any future needs. Your satisfaction is our top priority, and we look forward to serving you again. Best Regards, Honeyplaybox customer service team
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Swisscheese
Apr 10, 2024
Can’t gain contact with this company
Purchased an item from this company 4/3/2024 and I sent my first email trying to cancel approximately an hour after purchase. Once I realized that the incorrect address was applied to the order. After several emails and forget about trying to call the number they provide is pointless. I see that they respond to this thread I hope someone from this company responds. Have to give them 1 star though I wish I could give them 0 due to their poor customer service.
Response from Honey Play Box®Apr 11, 2024
Dear Cory, We sincerely apologize for the inconvenience you've experienced. We received your first email in which you asked for a change of address, and then our staff immediately changed your address and replied to your email. We are also confused as to why you did not receive a reply to our email, we guess it may be a problem with the email system. Your parcel has already been shipped to the new address after the change, thank you for your patience! Best Regards, Honeyplaybox customer service team
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Gio D.
Apr 6, 2024
I got the defective item and no one has helped… They helped subsequent to this review
I I got a defective item and no one has assisted me with replacing it . Someone reached out to me (in the chat) and asked if I wanted another item from the website. I said yes but since then no one has reached out or contacted me. So I still have a defective item that no one has replaced or assisted me with. Since my review I was contacted and the item was replaced. Good (but slow) customer service. Thank you
Response from Honey Play Box®Apr 10, 2024
Dear John, I'm very sorry to hear your item is defective. We deeply regret the inconvenience you've faced. Can you please provide me with a short video of you attempting to turn it on? Please ensure to hold down the on button for 5 seconds as that's how long it can take to activate the battery. We require a video to review to fulfill our warranty policy. We truly appreciate your understanding and patience as we work to resolve this matter. Best regards,
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RA
Apr 5, 2024
Great company
Great company. Rapid shipping and quality products!
Response from Honey Play Box®Apr 10, 2024
Dear Rafael, We're delighted to hear that you're enjoying our range of products and appreciate their quiet operation. Our goal is to provide a diverse array of options that cater to every preference, and it's gratifying to know that we've hit the mark for you. Your satisfaction is our top priority, so it was our pleasure to assist you with your shipping concerns. We're glad we could provide reassurance about your order's timely arrival. We always strive to exceed your expectations, and your feedback helps us improve our service. Don't hesitate to reach out if there's anything else we can do for you in the future. Thank you for choosing us as your go-to destination for new toys. Best Regards HoneyPlayBox Customer Service Center
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Staci
Apr 2, 2024
Don’t waste your money
I received a defective toy that won’t charge. I reached out to support and have not received a response. What a waste of money! Update: I got a replacement shipped to me after leaving this review. While I’m thankful for the fact it was replaced, the new toy has the exact same issue. The charging port is not working and it seems the toy was not looked at prior to being shipped.
Response from Honey Play Box®Apr 3, 2024
Dear Nastasia, Thank you very much for purchasing our product. Our staff has resolved your issue and replaced the defective product with a new one in the first instance. Your new package is in transit, thank you for your patience! Please let me know if there are any other issues and we will be happy to resolve them for you. Best Regards, Honeyplaybox customer service team
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Steven
Mar 31, 2024
Awesome to deal with!
Nice product and communication!
Response from Honey Play Box®Apr 1, 2024
Dear Steve, Thank you for your wonderful feedback. We're truly overjoyed to hear how much you appreciate our product. Your kind words have brightened our day and motivated us to continue delivering the best possible service to our valued customers like you. Remember, we're here for you anytime you need us. Thanks again for your continued support and for being a part of our community. Best Regards Honeyplaybox customer service team
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customer
Mar 30, 2024
The app does not work on IPhone
The app does not work on IPhone.
Response from Honey Play Box®Apr 1, 2024
Dear Monique, Thank you for sharing your feedback with us. We genuinely appreciate your input, and we're sorry to hear that the product didn't meet your expectations in terms of providing the sensations you were hoping for. Here's our APP guide. We hope it helps! https://www.honeyplaybox.com/pages/app-guide Your feedback is invaluable as it helps us continually improve our products to better serve our customers. We will certainly consider your comments as we make adjustments. Sincerely, HoneyPlayBox Customer Service Center
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