Honeycomb InsuranceReviews of honeycombinsurance.com

Spotty claims experience thus far. They hand off their adjusting to a third party that has crappy customer service. You're just a number in a bucket. Their 3rd party adjuster emailed me that the "report" was in fact in only to call me a day later to tell us that oops, it's actually not in. Once they get it in the review is in order of receipt. So basically the late adjuster report means there is even later delay in them getting the report back to the insurer. I guess this is why insurance companies take their claims process in house vs hiring a 3rd party.

Cancelling all my polices I rate after they have been approved which is making me know not use Honeycomb

We originally had a valid/bindable quote for one of our client's apartment complexes. The closing date had been pushed back a few times and by the time we were ready to bind, we had to re submit the quote as ours expired. After resubmitting we received a declination last minute with 2 days before closing. This was extremely unprofessional and made us look bad in the eyes of our client.

Turn around time to get approved is too long.

Jorge Ortiz and Honeycomb was great. Very helpful. This review really applies to the rest of my experience beyond their control- except they should change their adjuster service. Freda Armour at North American Risk Services was the opposite of that. Here’s my experience with her. At first she gave me the wrong Claim number. And her wrong phone number. And the email she gave me was not her correct work email!!! She gave me this email and told me to put the claim number in the subject line: mailroom at narisk.com. I sent 3 emails to that address but got no response. Probably because she had given me the wrong claim number!!! Since the phone number she gave me was also incorrect I had no way to get ahold of her 😟. So I went online and found the website and called the 1-800 number and used the dial by name directory to finally contact her. She admitted that she made the mistakes of the wrong phone number and claim number and corrected them for me. I asked her the status and she didn’t know. I contacted Jorge and he contacted the other claims adjuster (there were 3 of them and that was another confusion). Eventually I got a call from the 2nd adjuster, John Smith. He told me my claim was not that urgent. I called Jorge to intervene and he called John to speed up the process. Finally I got the 3rd adjuster to come and look at our roof. He said they wouldn’t replace the shingles. Later John Smith called and said they would replace the shingles. Confusing but happy. After a couple days of hearing nothing I called Freda Armour again to ask the status. She took several minutes on hold for her to look up the status. Then told me that she was then going to process the claim and that I would be getting the first payout. She sent me an email with the claim report details which I forwarded to my contractor. My contractor had been asking for this report for days. All in all it was a pretty bad service experience with NARisk services. Disappointing. One star performance.