Honeycomb InsuranceReviews of honeycombinsurance.com

Response from Honeycomb InsuranceMar 13, 2024

Hi John, thank you for sharing this valuable feedback with us. One of our top priorities is to provide stellar customer service to all our agency partners, and we regret to see that we did not live up to your expectations in this instance. We have passed along your experience to our team, and a representative will follow up with you to understand what went wrong and how we can make sure you’ll receive the excellent service we’re otherwise known for moving forward.

Response from Honeycomb InsuranceDec 3, 2023

Dear Ty, Thank you for taking the time to share your feedback with us. At Honeycomb Insurance, we take our commitment to our customers and our underwriting principles very seriously. While we strive to provide coverage to as many customers as possible, there are instances where we need to take a pass or issue a nonrenewal based on various factors, including claim history and risk assessment. Nonrenewals are only issued when there is a valid reason that aligns with our risk assessment and underwriting principles. Our priority is to provide the best possible service while maintaining the financial stability of our company to continue offering competitive rates. We want to emphasize that this decision is not taken lightly, and it is always based on a thorough review of the circumstances involved. If you have any specific questions or concerns about your nonrenewal, you're welcome to contact us directly or have your agent contact us at [email protected] or 877-415-8901.

Response from Honeycomb InsuranceNov 14, 2023

Dear Jack, we are sorry you feel this way. Our relationship with our partnered agents is of utmost importance to us. Please know that we take your feedback very seriously, and we are actively working to identify and rectify any areas where we may have fallen short in our commitment to maintaining positive relationships with our agents. You're more than welcome to contact us through our email address [email protected] or number 877-415-8901. We'll be happy to learn more about your experience and what went wrong.

Response from Honeycomb InsuranceNov 12, 2023

Dear Lanford, We appreciate you taking the time to share your feedback with us; it helps alert our team to where there are gaps in understanding regarding our appetite. After speaking with our VP Sales and getting connected with additional points of contact, we look forward to building a more effective working relationship moving forward!

Response from Honeycomb InsuranceOct 19, 2023

Thank you for your feedback, Nancy. We are sorry to hear your experience with Honeycomb did not meet your expectations. Our top priority is to ensure the safety of our insured properties and their tenants - and we go to great lengths to achieve this goal. Honeycomb's inbound submission screening questionnaire, the signed application process, and property inspections are some of our multiple efforts to ensure that non-standard electrical panels with an increased likelihood of electrical overload, breaker trip failure, etc., which could result in a fire, are not in our program. If they are identified, as they were in this case, Honeycomb requires that they be replaced. In the event that an insured requires an extended period of time to complete the necessary replacement of ineligible electrical panels, we are happy to be flexible and supportive regarding the timeline, as long as the insured is making material progress toward completing the replacement. In this specific case, the insured elected to cancel the Honeycomb policy midterm; therefore, we refund all unearned premiums net of clearly designated non-refundable policy fees and short-rate cancellation penalties as permitted by state insurance statutes.

Response from Honeycomb InsuranceSep 14, 2023

Policy deductibles are presented in the quote you have received prior to purchasing a policy including a specific deductible in the occurrence of wind/hail damage. Your policy coverage and deductibles were clearly communicated to you prior to purchasing a policy from Honeycomb.

Response from Honeycomb InsuranceAug 25, 2023

Thank you for your feedback, Matt. We’re sorry you feel that way. Since claims are Honeycomb’s top priority, we partnered with NARS, one of America’s top-rated claim services with over 30 years of experience. Our ability to process and resolve claims varies by the nature of the claim and in some cases it can take some time to complete. In your case, engineers report was dated 08/09/2023 and provided to Honeycomb for review on 08/16/2023. In review of the report there still was some additional understanding of the loss facts in order to properly handle and adjust the claim.  We are in the process of gaining this understanding and should have a better direction and hopefully a resolution soon.