HoneyBookReviews of honeybook.com

Love Honeybook!! It makes my life as a business owner so much easier.

SO VERY ORGANIZED. It gathers so many aspects into one dashboard. so helpful

Really really horrible lately. So many software bugs.. They waste time adding features like AI image studio which nobody needs built in. Meanwhile, other things are breaking like integrations and scheduler. Just sent out dozens of emails to clients to schedule zoom calls and I find out today that the links are not working all of a sudden. The join now link is taking clients to honey book instead of zoom! Also someone tried to schedule a call and it said on her end that the time was requested. I received no request whatsoever. Nor should I have. It should have just let her schedule. Why is everything always breaking and now I have to spend hours corresponding with the support department by messaging since you refuse to offer phone support for a major issue like this? Your customers are running businesses!!! This is messing with our livelihoods and still no phone support??!! Outrageous. Charge more if you have to and provide a better product.

Payments were not received on time as stated in my project. "Usually takes 2-3 days" with an original deposit date of June 7 is what it originally said in the payment details of my project, and now it's been changed to June 8 (a Saturday). Upon contacting support they said "payment should deposit" on Monday. I'm told it may be due to differing bank processes but that should be explicitly expressed in writing in my project. I made arrangements expecting that money to be deposited on time and now have to wait and see if the money will deposit next week. As customers to this service we choose credit card transactions with their fees of 2.9% in hopes of receiving money faster. At this rate, I might as well have chosen ACH payments at 1.5% for 7-8 business days. By Monday it will have been already 5 business days and that's a guess at this point. Under client payment settings this is what is written: "Card payments Processing fee: As low as 2.9% + 25¢ Accept all major credit cards. Receive payments in 2-3 business days." It does not say, potentially 4-5 business days or more depending on the bank. I really wanted to like this platform but the bottom line is about getting paid and paid ON TIME.

Honeybook has allowed me to tailor my client experience exactly the way I want to with a very minimal learning curve. Having a graphic design background, HoneyBook is an incredible tool for UX.

I'm still in my first week of HB but, so far, I'm loving it! I greatly appreciate the ease it's creating with my clients. I only wish I had something structured to follow during the set up process. There's a lot to do to get the process flowing for all of my current clients and leads and I just haven't been sure where to start... I feel very scattered...

I am loving HoneyBook, I can't wait until I fully learn everything it is capable of doing for my business.

A lot of the functions are difficult to set up. It is hard to duplicate a project with out going through every part and copy pasting. Emails are sent to clients that I do not want sent. SO I end up having to take clients off of projects to ensure they are not accidentally sent things. It is clear that this is not well set up for a consultant with multiple projects with one client nor is it set up to include multiple subcontractors/co-facilitators since everyone can see everyone's contract. So I had to set up different "projects" for one project. Also, and this is HUGE, the WRONG AMOUNT was invoiced.