HoneyBookReviews of honeybook.com

Expensive with unhelpful customer service.

I love their product/service and software but their pricing is ridiculous!! Just had a nightmare experience trying to downgrade my account to monthly fees instead of yearly due to the fee increase and an automatic renewal — with NO warning it was about to take place— and was still charged a full year!!

Very buggy. It takes weeks for the HoneyBook team to resolve them. The customer service is not supportive at all. I keep encountering new bugs. Please increase the quality of the project.

I was genuinely excited to try HoneyBook. The interface looked clean, the concept was strong, and I was ready to move forward past the trial. But the moment I started asking real questions — integration-level questions that matter for running a modern business — the entire experience fell apart. First red flag? Zapier support. Two triggers. Two actions. That’s it. So I respond to Katie, who reached out offering help during my trial. I asked if HoneyBook could do what any serious business platform should: update contact records, sync data (e.g., from Xero), or post internal comments through Zapier. Her reply? A vague, surface-level response that completely missed the point. It felt like a canned reply designed to pacify, not actually help. So I followed up immediately, re-explaining my questions with even more clarity. And then… silence. No reply for days. When she finally responded, it was a flurry of excuses about being busy with demos — but again, she ignored what I actually wrote. I specifically mentioned Xero (QuickBooks' biggest global competitor), and she responds by asking if I use QuickBooks or “another system.” So either she skimmed my email or had no idea what Xero is. Either way, if you don’t know what Xero is in 2025, you're not qualified to be guiding serious businesses on operations software. When I pointed this out — professionally but directly — and asked to escalate to someone who did understand these questions, I got total radio silence. Here’s the thing, Katie’s not the whole problem. She’s the symptom. HoneyBook’s entire sales experience seems built around keeping things lightweight and surface-level. If you're a business that just wants pretty invoices and to be herded through a demo — perfect. But if you ask technical, high-level questions before pulling the trigger, you’re seen as a burden. That’s a dangerous sign. If I’m already being ignored during the trial, what kind of support would I get after I’ve paid? When my client data is in your system? When my team is relying on workflows that your Zapier limitations can’t even support? I wanted HoneyBook to be the answer. But if your ambition as a software company stops where mine begins — we’re not a fit. And for others like me, look under the hood before you sign up. The UI is slick, but when you need real help, the silence is loud. Good luck, HoneyBook. You have the potential to be great — but not if your culture shrugs off serious questions as inconvenient.

The product overall is good but no way to reach customer service over the phone only via messages

Too many steps to get things completed wish it was more simpler

The information on how to navigate is great

No phone support and chat support always asks for way too much information. For example, when I tell them that I have clients that have not been able to submit payments, they ask for everyone of the client's emails that were having issues and the error message they received. They are never there when I need them, then you have to respond within 4 hours, or the ticket is closed and you have to reopen it all over again. It's a broken system for a program that is more expensive than competitors. I used to really like it until my business grew and I started using it more. Issues are never resolved.