HoneyBookReviews of honeybook.com

HoneyBook has completely transformed the way I run my wedding and event design business. From sending proposals and contracts to collecting payments and keeping all client communication in one place, everything is organized and incredibly easy to manage. The platform is intuitive, professional, and saves me so much time with automation and workflows. My clients also love how seamless the booking process is, which creates an amazing first impression from the very beginning. As the owner of a busy wedding and event design company, having a system I can truly rely on is invaluable. HoneyBook helps me stay organized, deliver a professional experience, and focus on creating beautiful events instead of worrying about paperwork. I highly recommend HoneyBook to any creative entrepreneur or service-based business looking to streamline their workflow and elevate their client experience. It’s one of the best investments I’ve made for my business!

HoneyBook responded and resolved my inquiry in a timely manner. Great customer service

The collaboration feature makes keeping everyone updated so easy. And I love the text feature that I can program ahead of time to send my team and vendors reminders. HoneyBook has made communication with my team and vendors very easy.

Honey Book has been all around helpful and useful over the years. I do not particularly like not having a contact help phone # to call, but once you figure out how to explain issues and do screenshots for the email communication, they are very helpful and quick to respond.

The AI automation is very basic and wires still get crossed and things randomly end up in the wrong lead buckets. Created and assigned automations sometimes work and sometimes don't. Not being able to talk with someone directly on the phone is annoying and waiting for the chat to be picked up by a person can also take time. I have had several instances where my issues require further review and I am told that they will follow up with me and they never do. I feel that the service is very expensive for what I get, poor value. Someone who actually knew and understood AI could easily improve upon this platform, but this is very basic.

This is really a phenomenal platform. My major issues are the planning process. This was originally developed by photographers is my understanding and for planning purposes. But the forms are not living documents. Neither I or my clients can modify answers in a form in a live manner. I would much rather have their forms have a lockout date during our planning process. It would take this from what I'm saying is only four stars to a six star option. Better yet because I am a DJ and coordinating service. It would be amazing if we had the ability to capture songs with song links to either Spotify, Apple music or YouTube YouTube. Fake but I definitely need the forms to be living documents. Please make the forums on living documents.

I am extremely disappointed with my experience using HoneyBook, especially as a business owner who relies on a clean, professional client experience. I use HoneyBook to manage client inquiries, scheduling, payments, invoices, and consultation workflows. The issue I am running into is that the client flow is confusing, repetitive, and not nearly as customizable as it needs to be for a professional service-based business. After a client completes a form, schedules a consultation, and pays, they are shown a thank-you screen, receive a payment receipt, and then receive a separate scheduled session email. The problem is that the same information is being repeated in multiple places, and some of the instructions do not even make sense depending on where they appear. For example, the thank-you screen after payment was showing instructions that only made sense in the scheduled session email. It referenced clicking an underlined project name above, but that underlined project name did not appear on the thank-you screen. That creates confusion for the client immediately after they have paid. The scheduled session email also includes a “File” button/link that I was told cannot be removed or renamed. When clicked, it takes the client back into an area with scheduling, payment, and receipt information they have already completed or received. From the client’s perspective, this feels redundant and confusing instead of polished and streamlined. As an interior designer and business owner, I need my client experience to feel elevated, clear, and intentional. I should be able to control what my clients see after they book and pay, what the automated emails say, and where buttons or links take them. If a button cannot be removed or renamed, there should at least be a way to control the destination so it serves a useful purpose, such as taking the client directly to their project portal or upload area. The support experience has also been frustrating. I spent a significant amount of time explaining the same issue in detail, sharing screenshots, and trying to get direct answers about which settings, templates, smart file sections, or automation steps control the thank-you screen, scheduled session email, and file button. Instead of being able to quickly schedule a live support call and show the issue in real time, I had to type everything out in chat and wait between responses. For a platform that serves busy business owners, this is incredibly inefficient. HoneyBook has useful features, but the lack of control over important client-facing details and the difficulty getting fast, specific support answers makes the platform frustrating to use. When clients are paying, scheduling, and receiving automated communication, the process should feel clean and professional — not repetitive, confusing, or limited by features that cannot be customized. I hope HoneyBook improves the ability to customize client-facing booking/payment screens, automated emails, and required buttons or links. Business owners need more control over the client journey, especially when we are paying for a platform that is supposed to simplify and elevate our workflow.

Easy to use, powerful offerings. My revenue has increased tremendously this year, and it is in part because of how easy it is to interact with my clients.