Katheryn K.
Order error - Twice!
I ordered lidocaine patches. 30 count. I received 1 single patch. I called customer service. They acknowledged the error and said they would send the complete order. Then I received 2 additional patches. So I am missing 27 patches and still trying to get customer service to correct the error or credit my account. This is not good customer service. I am a first time patron if your business and unlikely to return.
Response from HonestMed.comOct 7, 2024
Thank you for sharing your experience with us. I sincerely apologize for the errors with your order of lidocaine patches. I understand how frustrating this situation must be, especially as a first-time customer. We have reached out to you via phone and email to explain the steps we are taking to rectify this issue. Our team is committed to ensuring you receive the correct quantity as soon as possible. Please know that your satisfaction is important to us, and we’re here to assist you. If you have any further questions or concerns, don’t hesitate to reach out. Thank you for your understanding, and we hope to restore your faith in our service. Best regards, HonestMed



