Marco M.
Terrible customer service
Terrible customer service. Had blood drawn three times! Apparently, I had two accounts due to using separate email addresses. To be fair, one was for in home testing and other a lab. As I didn't feel comfortable about in home I opted for a lab. OK. We got that straight. Or so I thought!! Three customer reps later, STILL confusion on their end!! Finally, get a consult with a doctor scheduled for 10:30a. Looking forward to it! Login at 10:11 and there is an error message that I missed my consult!! GEEZ. They are EST and I am CST time!! NOWHERE, does it say they are EST. I have screenshots of all!! This has been going on for months now and I feel completely beaten down.
Response from Hone HealthOct 9, 2025
Hey Marco, this is not the typical experience at all from Hone, so we're going to make sure things improve for you going forward. A manager from the Care Team will be in touch to learn more about your experience and make sure you're taken care of ASAP!