Noel N.
Customer service completely lacking
Getting set up with the company was not a problem. I started getting my TRT injection packets and everything was fine. The one point that seems to be the major failing of HONE is their customer service portal. They constantly hold back results of my labs for various reasons to include blood results not conclusive, information on the card holding the blood not readable. The last lab results were inconclusive so they sent me another specimen card and I gave them the specimen and sent it back now they're saying that the card is unreadable. The information on the card is either missing or smeared and unreadable. It can't be both it's either completely unreadable or it's not. The other major concern is that they do not respond quickly to any information that I request. It took four days to request results on my last lab when they had had the card for almost a full month and they say that it takes 2 to 5 business days to get the lab results back. Other than the treatment program which is excellent the customer service is absolutely horrid. I am currently looking for another company to take their place.
Response from Hone HealthJan 6, 2026
Hey Noel, our team reached out earlier today and will make sure to follow up again. Due to PHI, we can't speak too much on your case or lab results here. That said, we need to do better for you. Your experience isn't the typical one and I have no doubt we can live up to the expectations that you deserve. Our Care Team will make sure we get everything squared away for you and that you're set up for success going forward. Please stay tuned, I promise, we got your back!



