Carisa
So far I'm extremely disappointed
So far I'm extremely disappointed and overall confused. I thought this was at home testing, and they instead want to send me to some sketchy lab an hour away. Now, I can't get ahold of anyone. All the requests online I've made say solved yet no one has reached out to me. There are no phone numbers anywhere for customer service on your website. This is feeling very scammy. Beware.
Response from Hone HealthJan 7, 2026
Hi Carisa, we've requested more info about your review through Trustpilot. If this is a genuine review, please respond to that with your contact info and our team will be in touch. We're sorry for any confusion about the ordering process, but as mentioned at checkout, an at-lab test is what's being ordered. Hone's at-Lab partner is Quest Labs, which is one of the best providers of testing in the country. The option to have a phlebotomist come to your home is also available, and that's something the Care Team can 100% help schedule. Due to the nature of our business and long hold times, traditional phone support isn't the best option for our members. That's why Hone offers scheduled phone support. If you contact the Care Team with the best phone number and days/times to reach you — a member of the team will call you. The Care Team can always be contacted at: HoneHealth.com/CareTeam