Stefani R.
Pointless service
I had a terrible experience with this company. They had to reschedule and then the provider was 20 min late. During the wait, I was sent texts that I wasn't logged on with threats of being charged for no-show. When she logged on, the platform didn't work properly and I was unable to see her and the sound was unstable. She spoke to me as if she hadn't read through my thoroughly completed intake, referred all questions to PCP and rushed me off in 15 min.
Response from Hone HealthJan 8, 2026
Hey Stefani, our team will be in touch to hear more about your experience. Tech hiccups can happen, but that doesn't make them any less frustrating. This also isn't the typical experience with our doctors, and we want to make sure we hear you out about what went wrong.