Nicole
Company driven by AI, delayed cancellation leading to unauthorized charges
I met with the doctor via video chat. I had completed a form and also verbally went over my health history with the doctor. She was peasant to talk with. She told me that estrogen does not cause cancer, however it can feed pre-existing tumors. She did not; however, address how it can cause old endometriosis cells could reactivate and cause issues due to the estrogen. I had to find that out via a Google search. I was considering canceling. The membership and the prescriptions are two different entities. Even if you cancel your meds, you still have to pay for the membership, until you cancel the membership. I followed all of the instructions to cancel, yet I was still charged and a prescription was shipped out when there was plenty of time for them to cancel on their end. I completed and submitted the cancel membership form online. I checked the next day and there was no email response confirming that my request was received. I completed and submitted the form a second time. Numerous days later, I have not received a confirmation of cancellation of membership. I have emailed their helpdesk, and submitted numerous contact us online forms. I have only received AI generated emails, none of which confirm anything has been canceled. I received an AI generated notice today advising prescription refills were shipped. The company had enough time to respond and not ship out the items. The issue is this company is managed by artificial intelligence, and it will likely take up to five days before you can reach a live person. I just received AI generated responses stating the following: We’ve received your request and it’s now in our queue for review by our Care Team. We are currently experiencing higher-than-normal volumes, so our response time may be a bit longer than usual. We sincerely apologize for the inconvenience and appreciate your patience, we’ll be with you as soon as we possibly can.
Response from Hone HealthFeb 10, 2026
Hi Nicole, since there is no contact information connected to this review, we cannot verify it as a genuine experience. If you can please respond to the request we just made through Trustpilot, we would be happy to look into your claims. Due to PHI (personal health information), we wouldn't be able to disclose what specifically you asked the doctor or how they answered your question. That said, our doctors offer the best possible guidance and recommendations based on their years of expertise. A google search won't always yield the most reliable sources of information, and we would just ask that you're careful when absorbing anything from the internet as definitive truths.