Made order on 5/2/26 and it has not been shipped as of today 6/11/26. Calling customer support gets a string of rings and then a busy tone. No response to email inquires either,
Response from HomeyfadJun 12, 2026
Dear Bill Rice,
We sincerely apologize for the delay with your order and for the frustration this situation has caused. We understand how disappointing it is to wait longer than expected and then have difficulty reaching us for updates.
After reviewing your order, we have already contacted you via email to explain the reason for the shipping delay. In that email, we also provided your tracking number so you can follow the shipment's progress.
We acknowledge that we should have communicated more proactively regarding this delay, and we take full responsibility for not meeting your expectations. We understand that this experience has fallen short of the level of service you deserve.
To make amends for the inconvenience, we have also offered a partial refund as a gesture of goodwill and appreciation for your patience.
Your order is currently in transit, and we are closely monitoring its progress to ensure it reaches you as soon as possible. Please accept our sincere apologies, and thank you for giving us the opportunity to address this issue.
Best regards,
HomeyFad
SS
Sanford S.
Our Patience Was Rewarded
The 4 dining chairs arrived very well-packaged and in good condition. They met our expectations in appearance and after 1-hour of easy manual assembly we are most pleased with our choice of the Homeyfad-supplied chairs.
Shipping did require an extended period, but their product support was rapid and assuring - they listened to us.
A most pleasant internet purchasing experience.
Response from HomeyfadJun 12, 2026
Dear Sanford Sadja,
Thank you for your wonderful feedback! We're delighted to hear that the dining chairs arrived in excellent condition and met your expectations. We truly appreciate your patience regarding the shipping time and are glad our support team was able to assist you along the way. Thank you for choosing HomeyFad, and we hope you enjoy your new chairs for years to come! 😊
Best regards,
HomeyFad
JI
Jimmy
Fraud !! RUN as fast as you can from this…
RUN as fast as you can from this company !! Items shown vs actual quality are NOT the same, very poor quality
Very deceitful when ordering items, showing in stock, confirming delivery dates, then only to learn either out of stock or with 16 weeks delivery, not to mention they have YOUR money
Customer service is AWFUL.. yes the ole "third world" folks you cant understand, oh yes they will use the F-Bomb word
Good luck with refunds , as they are NOT interested in making timely refunds
Response from HomeyfadMay 15, 2026
Dear Jimmy,
We’re truly sorry for the frustration and disappointment this experience has caused. We completely understand your concerns regarding the delays, product expectations, and refund process, and we sincerely apologize for the inconvenience.
Please rest assured that we will personally re-review your order situation with our team to better understand what happened and work on correcting or making up for any mistakes made during the process. Your feedback is important to us, and we genuinely appreciate the opportunity to improve this experience for you.
Thank you for your patience and understanding.
Best regards,
HomeyFad
PH
Phillips
Very poor quality
We bought a bookshelf thinking we would get a piece of finished furniture. What we received was unfinished wood that when built was a wobbly bookshelf. The description and pictures of the product DO NOT match what was received. I can’t tell you how poor this product was for what I paid. I contacted customer service and they told me that if I wanted to return it, I would need to pay shipping. I am still in contact with them to try to get a full refund.
Update: I want to respond to the message they sent in response to my review. Photos were sent with my original email, the different customer service people I have been emailing with are trying very hard to avoid a full return. Overall, I feel extremely misled by this company and want to warn others to not trust the photos. Unfinished wood!
Response from HomeyfadMay 8, 2026
Dear Phillips,
We are truly sorry to hear that the bookshelf you received did not meet your expectations. We completely understand your disappointment and sincerely apologize for the inconvenience caused.
Please rest assured that our customer service team will continue to communicate with you actively and is fully committed to resolving the issue you experienced. To help us better evaluate the situation, we would appreciate it if you could send us some photos via email showing the damage, unfinished wood, instability, or any quality issues with the bookshelf.
Once we receive the photos, we will review everything carefully and work with you toward a satisfactory solution as quickly as possible. We truly value your feedback and will do our best to assist and cooperate throughout the entire process.
Thank you for your patience and understanding.
Best regards,
HomeyFad
BK
Barry K.
Items don’t match descriptions
I ordered barstools in December 2025. They did not arrive until late February 2026 and when they did arrive, they did not match the descriptions on the website whatsoever. The items were a completely different color and extremely poor quality, not real leather or even a decent synthetic leather. The stools are also the wrong size. Listing was for 15” seats and they are only 12”. Barely big enough for a child. I reached out to customer service and received no response for six weeks until I filed a charge back with my credit company at which point they offered me a fraction of what I paid as a refund and to keep the items. The investigation is still ongoing with my credit card company. Nightmare. Avoid all costs.
******update******
I also see they replied here pretending to be helpful so I’m editing to show how they actually respond to their emails in real life. They have no interest in resolving this directly or fairly:
Dear Barry Kiffer
Since you have already filed a dispute, there is nothing more for us to discuss. We can only wait until the dispute is resolved.
Best regards,
Pavel
HomeyFad Customer Service Team
Response from HomeyfadApr 20, 2026
Dear Barry,
We’re truly sorry to hear about your experience, and we sincerely apologize for the frustration and inconvenience this situation has caused you.
First, regarding the delivery timeline, your order was delivered in early February 2026. We understand this was still longer than expected and not in line with the experience we aim to provide. We sincerely apologize for the inconvenience caused by this delay.
We are also very sorry to hear that the bar stools did not meet your expectations in terms of color and quality. Regarding the material, this model is made with leather as specified in our product details. However, we understand that the appearance and feel may not have fully matched your expectations, and we sincerely regret any confusion or disappointment this may have caused.
Additionally, we sincerely apologize for the delayed response from our customer service team. A six-week delay in communication is not acceptable, and we fully understand how this may have added to your frustration. We are already reviewing this internally to ensure it does not happen again.
We understand that you have initiated a chargeback with your credit card company, and we fully respect that process. At the same time, we would truly appreciate the opportunity to resolve this matter directly with you.
Please kindly contact us via email, and our team will also proactively follow up with you. We are committed to finding a fair and satisfactory resolution for you, whether that involves compensation, return assistance, or another solution that better meets your expectations.
Thank you for your time and patience, and we sincerely hope we can resolve this for you in a positive way.
Best regards,
HomeyFad
HH
Holly H.
False advertising
I bought two " leather" bar stools from Homeyfad. The total was over $966. I was promised fast shipping. It took 58 days for the bar stools to get here and when they did finally arrive the bar stools are clearly not genuine leather but rather faux plasticky looking leather. This is apparently a very common complaint with this website. The product is not as described and in fact is false advertising. I have contacted my bank and my credit card company to dispute the charge of this. Do not order from this company.
Response from HomeyfadApr 20, 2026
Dear Holly,
We’re truly sorry for your experience and the frustration caused by the delay and product concerns. We completely understand how disappointing this must feel after such a long wait.
Regarding the material of the bar stools, we would like to clarify that this model is made with genuine leather material as specified in our product listing. At the same time, we understand that the look and feel may not have matched your expectations of genuine leather, and we sincerely apologize for any confusion or dissatisfaction this may have caused.
We also want to sincerely apologize for the 58-day delivery time. This is not the level of service we aim to provide, and regardless of the circumstances, we take full responsibility for the delay and the inconvenience it caused you.
We understand you’ve already contacted your bank and credit card company. At the same time, we would truly appreciate the opportunity to resolve this directly with you. We are committed to working with you toward a solution that you feel comfortable with.
Please kindly reach out to us directly via email, and our team will also proactively follow up with you. We will do our best to provide a resolution in a way that meets your expectations and ensures your satisfaction.
Thank you for your patience, and we look forward to resolving this for you as quickly as possible.
Best regards,
HomeyFad
DW
David W.
Beware of the Return Process
I didn’t realize the product was being sent from China, so was surprised when it took over a month to arrive. The tracking tool/information is not easily found/used. Once the product arrived, it was well packaged and looked as advertised. However the barstools were very lightweight and flimsy - not what I expected. They require you to send a email asking for return authorization and stating the reason for return. The return process is awkward and time consuming. Even though I said there was no damage and that I simply did not want the barstools, they required me to send photos or a video. Customer service takes 24+ hours to respond to each message and their goal is clearly attempt to prevent returns. They emphasize the cost of shipping is high and must be borne by the customer. They say they’ll inspect every item to determine how much to refund, if any. And then an endless exchange where they offer substantially less than the our purchase price if you’ll keep the merchandise and not return it. After much painful back and forth, I finally accepted 1/3 of the purchase price because I was exhausted. All in all, a very unpleasant experience. Beware of returns.
Response from HomeyfadApr 10, 2026
Dear David,
Thank you for your candid feedback. We sincerely apologize that our return process and communication speed did not meet your expectations.
While we are glad the barstools arrived well-packaged and as advertised, we regret the frustration caused by the return logistics. We are currently reviewing our internal procedures to streamline the return experience and ensure faster response times for our customers.
Your insights are invaluable as we work to improve our service. Should you wish to discuss this further, please feel free to reach out to us directly.
Best regards,
HomeyFad
AG
Adam G.
Still waiting 2 month later
I ordered a simple shoe cabinet from homeyfad in early February.. it is now April and there have been no updates as to shipping or estimated arrival. Emails to customer support have not led to more information or resolution. I am going to cancel and mask god a full refund at this point. Sorry I took a chance on this site
Response from HomeyfadApr 8, 2026
Dear Adam,
Please accept our deepest apologies for the unacceptable delay and the lack of communication you've experienced. We hold ourselves to a much higher standard, and we clearly fell short in this instance.
Your order was affected by a combination of holiday backlogs and an extended customs inspection, but we realize this doesn't excuse the frustration of waiting without updates.
We have sent a priority email to you to resolve this privately. We are prepared to offer a refund or an alternative solution that works best for you. Please check your inbox so we can make this right immediately.
Sincerely,
HomeyFad Team
