Home Warranty Inc.Reviews of homewarrantyinc.com

HW has a vary creative understanding of “repair or replace” not sure I agree with it but none the less it’s better than nothing.

Quick Turnaround but it would have been nice if the repairman had found the real problem and not the had to guess and check his repairs.

The appliance repair person was great. Appointment was easy to make and the technician showed up on time.

I was first told all I needed was the itemized estimate I even asked if a paid statement was needed was told no. The email I received said it would take 3 - 4 wks to receive check. After waiting the time I called and then told they always need a paid statement. Could have closed this issue a lot sooner if I was not misled.

As usual I had a wonderful, hassle free experience. Everyone involved was helpful, courteous, knowledgeable and efficient. My dishwasher and garbage disposal broke and had to be replaced. I received my reimbursement check within a week of sending proof of purchase. Home Warranty is an excellent, honest company and I highly recommend them.

Prompt payment after having to spend weeks trying to find a plumber who was willing to accept the warranty. They had only one option and he never returned after initial inspection. He came on a Thursday but wanted to work over a holiday weekend so I’d have to pay double. When I questioned that and suggested Tuesday he never responded again. The warranty doesn’t cover overtime. However I found a reputable company and as soon as I forwarded my receipt Home Warranty Inc forwarded a check. I live in WV so that may reflect why it’s so hard to get a company to accept the warranty.

The claim process was very easy and everyone was very helpful. There were issues in assigning total compensation for the loss.

The process has changed. Was told after technician spoke with her that she needed to talk to me. I was told I had to pay the entire bill, submit a PIF invoice once approved a check would be mailed. Due to the company I used was not on the list. Well, it was the only one here in Bloomington Normal that was on the preferred list so it was on the preferred list and I was not going to argue with her and keep the technician waiting. So changes should be made aware to YOUR customers