Home Warranty Inc.Reviews of homewarrantyinc.com

Had top of line LG Refrigerator ($5,000+). Had a problem and repairman come out 3 times starting May 11, 2026 till 5 June 2026. After doing without a refrigerator for over a month, he said it was not repairable. Settlement was less then $1000 and was not a French Door but lady deemed it was a like refrigerator. I was also charged for service call when I called and then paid the serviceman a service charge. I had to call and still have not received reimbursement for the service call. I would not recommend Home Warranty, Inc. to anyone. For those individuals that are not familiar with computers, they are in trouble. Everything is done over the computer. Not a good Home Warranty.

The plumber you sent had to have the payment from us instead of you. They charged me the $800 that you covered, but they wanted it from me instead of from you.

Not worth it. Of a $700 bill they covered $40. Would not recommend.

DO NOT PURCHASE AS NEW HOMEOWNER. Their claims team will make your life a living hell by requesting documentation that existed prior to you owning the home. Everything is a pre-existing condition (prior to your contract) unless you can prove it. My AC unit is in need of replacement and they are requiring me to fill it up entirely with coolant ($1,000) so they can test it over 12 months. Only then will they consider paying a claim, of which the reimbursement would be less than the cost of the coolant. Edit 06/02/2026: In response to the business's comment to this review, I appreciate your outstanding concern on the matter. However, the audience for Trustpilot is the prospective consumer, and it is not a platform for you to defend your reputation (as you are not the audience). Simply put, the audience's primary concern is to determine if it is in their best interest to give you money for your services. I've further narrowed the audience to new homeowners who are reviewing their home inspection to evaluate the pros/cons of a home warranty. It will benefit the audience in knowing that Home Warranty Inc. does not honor the expertise of a licensed home inspector. If a home inspector advises the consumer that a utility is in working order, then the consumer is not at fault to assume this is a valid protection for future claims during their first year at a new home. The value of a warranty is giving the consumer peace of mind, but if the warranty's terms and conditions are against the best interests of the consumer, then this goes against the very value proposition that the consumer needs. Whether or not the claims adjudicator was adhering to the company's policy (which he did adhere and he was very professional) is irrelevant to this matter in particular. I have no ill will against the employees working for this company, but if the policies of the company are exploitative to the consumer, then this still deserves to be expressed publicly. Instead of dedicating resources toward online damage control, please instead revise your policies so your consumers feel like they are working "with" the warranty company, not "against" the company at every step of the way. If you are able to message me when your policies are consumer-focused, then I'll happily amend the 1 star to whatever is appropriate.

No option to receive pymt except check that can take up to 6 wks even though it stated that could receive echeck no option to move fwd with that option was available

WHEN I BOUGHT MY WARRANTY POLICY I WAS SOLD A POLICY THAT IF MY HEAT AND AIR UNITS COULDNT BE REPAIRED OR THE REPLACEMENT PARTS WERENT AVIALABLE THAT MY UNITS WOULD BE REPLACED.... WHY WOULD I HAVE BOUGHT A POLICY THAT WOULDN'T COVER MY UNITS ? I HAVE NOW HAD TO BUY A $6800.00 AND I COULD HAVE SAVED MY MONEY EACH MONTH TO REPLACE MY UNITS.. I WOULD NEVER RECOMMEND YOUR COMPANY TO NO ONE,BECAUSE I TRIED TO GET SOMETHING DONE ABOUT THIS AND NO ONE IN YOUR CLAIMS DEPT IN MANAGEMENT THAT WOULD HELP ME. I WAS WITH ANOTHER COMPANY FOR YEARS AND THEY WERE ALWAYS GOOD TO US AND ALWAYS PAID . I SHOULD HAVE KNOWN IT WAS TO GOOD TO BE TRUE.

Apparently there's a cap on indoor plumbing costs and it's completely impossible to fit most plumbing costs within that cap. So I'm out a deductible plus almost another $800

cover what you're suppose to cover.Stop making excuses not to pay claims.