Home Warranty Inc.Reviews of homewarrantyinc.com

When asked to send the invoice, I was not asked to send a paid invoice. After sending the invoice no one reached out to let me know that I have to resend with the paid invoice. I just received an email saying that the claim was accepted and processed and that it could take 3-4 weeks to receive check. I waited for 6 weeks and no check came. I had to call back to be finally told I needed to send paid invoice. I finally received the check. Check amount was 100 dollars less than the claim amount. I had to call back and figure out why, to be told there is a hundred dollar deductible. I was never informed of this either. You all need to improve your communication skills. On the positive note, everyone was very nice and got things sorted out.

I was never reimbursed for my authorized claim nor did receive an email or a response to my inquiry concerning reimbursement for my claim.

Need to accept the receipt received from company after talked to technician. It took a few times to get a receipt acceptable to you.

Your fine you did what you said you would

Complete instructions regarding how the claims process works were not explained to me. Which caused my reimbursement to be late by about 3 wks and interfered with my family's Christmas. Certain details about completing the form was omitted.

I thought the coverage would be more. The plumbing part of the bill was $859.69 and the electric was $100. They only paid $350.00. I thought they would pay at least half of the cost.

Finding your various email addresses challenging as it is not easily known who they are from. Some end up in spam folder. It would be helpful to use the same email address throughout the process… It would also be helpful when on the phone with claim person for that person to explain the actual process and protocols in order to streamline the reimbursement process, Perhaps an online form to complete would be mired in efficient? We thought re read an e-check was being submitted to us, but now cannot find that email.

We only had to use the warranty once for our dryer. What I did not like was when I initially made the claim online, they did not “receive” it. I had to call after two weeks of no contact and then the woman I spoke with basically told me she could not help me as they did not receive my claim and my warranty had expired that same day I called. Once I mentioned I had proof of submission two weeks prior, she offered to help. I also did not like the fact I had no idea my warranty expired. No emails, texts, or calls asking if I’d like to renew or just letting me know in general my warranty was to expire.