Home Warranty Inc.Reviews of homewarrantyinc.com

I purchased this policy to help me in the event of any issues with my new home. As a first time home buyer, I felt this would be a smart choice in the event of any major issues with my home. The first problem, they would not cover my washing machine, because it did not work properly the first time I used it. How on earth would I know if it worked or not? Apparently, this is a clause in my policy. Now I am out of pocket for a new washing machine. Next, my AC went out. The new AC was $5500. They are only helping with $900. I paid more for the policy than that. Not to mention the rudeness of the customer service workers when I called. The one told me if I didn't like the service, I could cancel in writing. Now I have supplied them with a paid in full invoice for a new AC Unit, they are holding up my payment because the invoice is not itemized. What does it matter? I paid the entire bill.

Home warranty is very selective on what they choose to cover in your home. I have been a loyal customer since 2023. I submitted a claim to repair my microwave and they rejected it, because it was a convection microwave. And this was never disclosed to me when I signed on in 2023. Now when I want to cancel, they want me to write a letter and mail it in. When I don't have an account number and there is no sign-in on their website. I would not trust this company at all.

I didn’t have the option to choose your company when we bought this house, but I would never choose you. Previous warranty companies would replace appliances. We just bought our house 8 months ago, and our HVAC just went out. You make it sound like a perk for us to choose our own company to come out, but we’ve learned quick that a lot of companies will not work with you.

Took too long to resolve the claim. Still have not been paid. Details were not clear. Submitted invoice twice before accepted. Not aware of a cap on clothes washers.

I am very disappointed with my experience. The claims process was frustrating, communication was poor, and I felt like I had to do all the follow-up myself. Even when I explained the issues, I did not receive the help I expected. I purchased a home warranty for peace of mind, but unfortunately, it did not provide the support I needed. I cannot recommend this company based on my experience.

The claim was closed before I could schedule the appointment. There should not be a specific timetable for an appointment to be made when you're asking for someone to be present for tge appointment as that requires coordinating schedules, sometimes with multiple people.

This warranty is terrible. They will not repair or replace a failed system. They cover only specific parts and only up to a small cap. My central air conditioning failed. It was an R22 system which is no longer used. They did not have a contractor of their own, so I had to find one. After contacting 4 local contractors, none of them would work on a R22 system. So my central ac had to be replaced. I purchased additional coverages to the original warranty plan provided with my home purchase. That proved to be useless. They did not have my system repaired or replaced. I was left without air conditioning for over a week during a heat wave. And I'm a disabled Veteran. Their marketing and advertising material makes coverage sound great and sufficient. It is anything but. They paid $1,500.00 for the ac part that failed and $500.00 for freon conversion, which they originally missed. I had to pay the entire cost out of my pocket, and then wait for reimbursement of the covered amount from the home warranty. A $2,000.00 reimbursement payment to me was an insult and did not cover even half the cost of the needed ac replacement. I was left having to pay the balance of this expense. They also advertise "emergency heat and ac units." That's not true. They'll only provide a unit if claim approval takes longer than 48 hours, and the coverage amount is capped at $150.00. That will cover nothing. You could be weeks without heat or ac and this company will do nothing. I talked to the claims representative on my claim. He was unhelpful and very "smug" in his response, hiding behind contract terms and small cost caps. This warranty company is next to useless and will pay out a very small amount compared to the actual cost of repair/replacement. You will be on your own and left with a large bill. What a waste of money. Be ware. I would avoid this company!!!

Not enough coverage