Home Warranty Inc.Reviews of homewarrantyinc.com

It’s nice to have some financial help toward major appliance issues, they have been amazing for basic appliances like our stove and freezer, they paid out everything but our deductible quickly and with no fight. But with our AC catching fire, they only paid out $1100, covering just the part that caused the fire and not the whole unit that had to be replaced due to fire and smoke damage. I was disappointed but overall, with everything else, it has been a nice home warranty to have. Customer service reps have all been very kind and courteous, which is a big thing for me.

Easy, online access. Quick response.

The fact that it went more smoothly than I thought was a plus. Initially, I thought HW was gonna find a technician for us but I ended up having to find someone. It's a little bit of a pain, calling in, and HW having to talk to the technician, but I understand why they need to do that. Over-all a positive experience. Just gotta have patience.

My hot water tank went out unexpectedly, and I was impressed by how quickly the team responded to my claim. The triage was prompt, professional, and well‑coordinated, which made a stressful situation much easier to manage. Thank you for the efficient service and timely support.

The claim process was quick. It was disappointing they didn't have a service technician available in our area.

I would say our experience was pretty good with the service people hired to come in and fix our problems. However, we had to fight with Home Warranty to get our two claims covered when we bought the most comprehensive warranty from them.

I purchased a condo last year and bought your warranty protection for the first year. The HVAC has been dripping water this summer. I have a contract with a local company (Tiger Plumbing/Heating/AC) who came out yesterday and did a band-aid fix of applying duct tape. They then sent me two proposals for addressing the real problem (coils, etc). I called your representative to find out the procedure for proceeding with one of those proposals. I was informed that I no longer qualified for filing a claim with HWI because someone else had already worked on the system. Nice warranty. Nice loophole. I don't have any respect for a company that plays this game of "gotcha". UPDATE: A day or two after posting this review, I received a call from a representative of Home Warranty. He explained in greater detail what the issue was and gave me the name of a local company they deal with. As it turns out, the problem was with the HVAC in the unit above mine (and has been fixed). I regret my rush to judgment and greatly appreciate HWI's prompt call back and efforts to make things right. I am changing my rating to 4 stars.

I had a tough time getting return contact at first but then it went fine.