Home Warranty Inc.Reviews of homewarrantyinc.com

I contacted Home Warranty regarding my air conditioner. They spoke directly with the HVAC company owner. A representative from HW called me and told me I was approved for 1015.00. I needed to submit a paid invoice receipt to the email link they will send me. That was submitted. 3 days later, I called to verify receipt and that everything was there they needed. They told me it was great and they will forward it for payment. I received a check for 150.00 not the 1015.00. No explanation, no email stating they needed anything else. I called and spoke with two different people. A supervisor was suppose to call me back. Never did. I called back again today, evidently a long list of people for the supervisor to call back. I must have been at the bottom. The rep today tells me they needed something about coil information. Now I have spent several hours trying to follow up on this when it was previously approved. Numerous wasted hours tracking this down for payment when it was previously accepted for payment. Update- they were requesting information regarding a coil replacement. HVAC owner stated they never discussed a coil replacement. Called back and spoke with a very helpful lady who said they only needed further info regarding pounds of refrigerant added etc. I immediately sent the info over. I called to follow up of receipt. I got the previous person who said they need the coil info. There is NO COIL info. I asked to be transferred to the original person who told me what to send. Instead she contacts a supervisor but FAILS to mute me and I listened to the call with her supervisor. I was eventually transferred to the original person. She followed up, took care of the situation, contacted me later to tell me all has been resolved and it is sent over for full payment. Theresa Renee was so helpful, educated and resolved my issues in a professional and timely manner.

Things need to be explained better and sooner to what is actually needed , one example I was told after the job was complete to send in a copy of the receipt only to find out I need an invoice with address .model numbers , serial numbers , a description of work performed . That’s not an easy ask to go back to the contractor multiple times for paper work. Other than that you guys were fantastic to talk to even when I was frustrated and not so courteous

It was easy to file and I got my reimbursement back quickly. But I was told by the agent on the phone when I filed the claim that all I had to pay was a $100.00 deductible. But when it came down to it I had to pay over $1,500.00 and was only reimbursed $650.00. I feel that I was very misled.

I’m glad I received something and quickly from this warranty. The process to receive check was very easy. However the entire a/c unit needed replacement but I only received $1000. A/c units cost much much more than that. I spent a few months getting estimates and was fortunate to find an honest installer who allowed the low price of $6500. Still to receive only 1/6th of the total cost is a bit of an insult.

Very difficult to answer questions, could not explain things in a timely manner.

Did not dislike, the company is doing ok

Every time I have had to replace an appliance, Home Warranty will only offer $325 even though the last three appliances were over 20 years old and obsolete. After I complain they will come back with an offer of $500. This is unacceptable, and I am cancelling my policy.

Still waiting on my claims check …….