Home Warranty Inc.Reviews of homewarrantyinc.com

4.1694 reviews
Repair Service Providers
303 S Second Avenue, Rock Rapids, Iowa

Home Warranty Inc.

About Home Warranty

Home Warranty of the Midwest, Inc. was founded in 1999 by the owner of a successful appliance repair company. With 36 years of repair experience, he was determined to put together a plan that would cover items in the home more comprehensively, allow the use of local contractors, and pay contractors more quickly for completed work. Home Warranty serves as an additional product source to a wide range of businesses including real estate agencies, utility companies, property management, mortgage lending, home inspection, financial planning, residential construction, and independent insurance agencies. We are committed to utilizing trusted, local servicers who can ensure a timely response to customer needs. We pride ourselves on our LIVE call answering during core business hours with two call centers in the U.S. We also provide our customers with active, responsive District Sales Representatives who help agents and companies every step of the way.

Home Warranty Inc. (homewarrantyinc.com) has 694 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: Home Warranty, homewarrantyinc.com
Website: homewarrantyinc.com
Category: Repair Service Providers
Location: Rock Rapids, Iowa
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

Home Warranty reviews

Showing 28 reviews with 2 stars · Clear filters

customer
May 5, 2026
Much less reimbursement than it should have been.
The process was quick. Unfortunately for me as the homeowner, your company paid much less than it should have.
Response from Home Warranty Inc.May 7, 2026
Thanks for the feedback!
J.S
Feb 4, 2026
Just thought the company would pay more…
Just thought the company would pay more of the cost
Response from Home Warranty Inc.Feb 10, 2026
Thanks for the feedback! We outline the dollar limits in our terms and conditions and strive to be as transparent as possible. We cover 22 items in the home so unfortunately, in order to keep the overall cost of the warranty in an affordable range, we have to put some caps and limits in the coverage. We also allow contractor of choice so sometimes we see a vast range in what contractors charge for the same job.
Charles A. D.
Jan 18, 2026
The customer service rep was rude and…
The customer service rep was rude and not helpful at all, listen to the recording. He seemed woefully misinformed of company policy and was not clear in his explanation, nor did he seem to care to listen to what i had to say. Spoke to a supervisor, after being told "there were none available", who was friendly, clear and concise My questions were then resolved without further incident.
Response from Home Warranty Inc.Jan 20, 2026
We have reviewed the call - so sorry that your initial claim rep was not able to resolve your issue to your satisfaction. He did hand off to his supervisor and looks like everything is now in order. We will certainly do some additional training to prevent any further issues.
Angie
Jan 6, 2026
The warranty claims they “repair or…
The warranty claims they “repair or replace” but the amount that I wa a given for my refrigerator covers neither.
Response from Home Warranty Inc.Jan 6, 2026
We certainly regret you were less than satisfied - we do outline our dollar limits in the agreement so as to be as transparent on the coverage limits as possible.
Brittany G.
Jan 2, 2026
We have been chronically battling to…
We have been chronically battling to get our refrigerator diagnosed and repaired. Our food spoiled and we were left without a solution during the holiday season. We have spoken to representatives, bots, customer service from other companies, etc. After everything, we were given 180.00 and still no full solution. Customer care has been very cavalier when it comes to dealing with our issue. Update: As of 1/6/2026, no supervisor has reached out to me.
Response from Home Warranty Inc.Jan 6, 2026
Our service supervisor reached out - if you feel there has been an improvement to your experience, we would love an update.
Thomas S.
Dec 25, 2025
I don’t understand you would have paid…
I don’t understand you would have paid for the part and the technician’s time to repair the appliance.But since we decided to not have it repaired for the 3rd time for the same part. We only got the money for the part not for a technician to install the new machine.
Response from Home Warranty Inc.Dec 30, 2025
Our service team lead reviewed your claim and adjusted your payment - if we have improved your experience, we would love a modification to this review. We certainly regret any prior miscommunication.
Kristen
Dec 21, 2025
Short Changed-No fight left
I was advised that I would be receiving a check for $270 per the company. Then I only received a check for $200
Response from Home Warranty Inc.Dec 23, 2025
The invoice we received was less than the initial quote so we adjusted accordingly - upon follow up, sounds like the work has not been completed yet so we are waiting on final confirmation of completed work and if there will be any other adjustments to the bill. The initial email you received was the pre-approval based on the quote. If you have any further questions or concerns, please reach out to Claims and they are happy to help!
customer Michael G.
Dec 12, 2025
The amount paid towards a garage opener…
The amount paid towards a garage opener replacement is not reasonable these days. Feel cheated.
Response from Home Warranty Inc.Dec 12, 2025
We paid out the maximum listed for garage door openers in the terms and conditions which we make publicly available - we regret that you were less than satisfied. There are other plans with higher dollar limits available should you wish to upgrade.

Home Warranty Inc.Reviews of homewarrantyinc.com

About Home Warranty

About these reviews

More in Repair Service Providers

Mnmservicellc

Pinnacle Foundation Repair

Americas Preferred Home Warranty

JV Shower Doors and More, LLC

Home Warranty Inc.Reviews of homewarrantyinc.com

Home Warranty reviews

Much less reimbursement than it should have been.

Just thought the company would pay more…

The customer service rep was rude and…

The warranty claims they “repair or…

We have been chronically battling to…

I don’t understand you would have paid…

Short Changed-No fight left

The amount paid towards a garage opener…

About Home Warranty

About these reviews

More in Repair Service Providers

Mnmservicellc

Pinnacle Foundation Repair

Americas Preferred Home Warranty

JV Shower Doors and More, LLC

Home Warranty reviews

Much less reimbursement than it should have been.

Just thought the company would pay more…

The customer service rep was rude and…

The warranty claims they “repair or…

We have been chronically battling to…

I don’t understand you would have paid…

Short Changed-No fight left

The amount paid towards a garage opener…