John B.
Fantastic customer care folks who…
Fantastic customer care folks who walked us through the warranty carefully. They answered all of my questions completely and made sure I understood next steps. One constructive thing...it was an A/C unit and there was no reason for me to call them during the repair. All of that could have been handled post-repair as we had all the information we needed on paper. It just cluttered the appointment and took their focus away from doing the actual work.
Response from Home Warranty Inc.Jul 1, 2026
Thanks for the feedback - we do ask for the diagnosis so we can determine coverage - and that way you know your best options for repair versus replace and have no unexpected costs. Appreciate the review!