Home Warranty Inc.Reviews of homewarrantyinc.com

Home warranty inc used to be pleasant to deal with, but unfortunately something has changed and they nickel and dime you on a claim. I’ve had great experiences with them at the beginning where it was hassle free to submit a claim, get it approved and get reimbursed. This last claim has been a nightmare. I’ve lost count of how many times I’ve had to speak to a supervisor and submit additional documentation. We were initially thinking of renewing even with their higher costs, but due to this experience I will absolutely not be renewing. I used to recommend this company to friends and family but no longer will. Shout out to supervisor Ron for being the understanding and agreeable to deal with, unlike Matt.

The brochure states you should have peace of mind when you purchase the warranty should anything break down. The thing it doesn't say but that the contract you get after purchase does is that is only covers a nominal amount of the expense. I had plumbing expenses in excess of $3,000 and received a whopping $350 as my peace of mind, and paid $650 for the policy. Do not buy these, they are a complete rip off! I did not have a bathroom remodel, the copper pipe throughout that portion of the house was rotted and had to be replaced. Thanks for showing who you actually are in your response. I will definitely let all of my real estate clients read this as well.

Worst home warranty company I have every experienced - they are rude and will find a way not to cover any of your items needing repair.

Home warranty covered less than half the cost of the repair. And several other repairs were not covered at all in spite of paying for "enhanced coverage". We got this warranty when we bought the house, paid by the seller.

Customer Service 0/10, Ease to submit claim 0/10, Inclination to resolve issues 0, Confidence to decline any repair that is part of the documented warranty 10/10. I essentially feel they are cons and nothing more, intentionally make it very hard to submit a claim, someone has to call you back to verify and only then claim is accepted and that person's best effort is to reject the claim. There is no 24*7 service, just a mailbox, and if you do end up leaving a message in an emergency there, the person will call you in the morning to tell you that he also needs to sleep. I am surprised as how does this company even operates. You submit a claim, then you find a company to fix it, then you put them on call with them to warranty team and then you pay for the repair and then submit claim to be either accepted or rejected. This is absolutely anything but home warranty. American Home Shield is millions of miles better than them. Switching back as soon as my contract ends.

Had to pay a $100 deductible for the guy to raise the feet on my dishwasher. Then use 2 of MY screws to screw into my cabinets. So now the dishwasher door scraps against the trim on my door. He told me I can always get new trim.... $100 for that.. home warranty is definitely not worth purchasing nor what I was expecting when it was sold to me. I get it he did give me 15 minutes of his labor and I gave him 2 of my screws to help, but a $100 deductible for that is highway robbery.

Terrible reimbursement even after professional statement indicating funace needed replacing

Though, I had proof that the service was paid for, I never recieved payment.