HomewardReviews of homeward.com

First application that I put in and the last one to be approved. Therefore, since I was on a tight schedule, I had to accept another option, although it was the last application submitted, it was the first to be approved. I thought the house did not warrant such a high rental, as there was not fenced yard, no garage, house was not move in ready and was told that they needed several days to clean house. Not very good on communication. lots of trash blocking access to laundry and you had to through a lean to access it and it was dirty with lots of leaves and dirt as it was not completely sealed, just barely attached to back of house.

The loan officer basically lies, I don't trust Craig at all. He's horrible, says he has to lowest origination fee at 1999, but others were 1400-1700 Clearly his was the highest. They have the highest fees for everthing and not easy to work with.

Homeward does business in other markets outside of their Austin, TX base. We honestly can not tell you to run from Homeward fast enough. We do not understand how they have so many high star good reviews, they must buy reviews and/or delete the bad ones. We can’t be the only ones with truly a horrible experience. Yes, we knew there was a gamble in taking this route to sell our home but had no idea Homeward would take every opportunity to take advantage of us. -We were adamantly told by Homeward and the contracted realtor assigned. That not only would our house sell quickly but for the top dollar amount they offered based on their expertise. They lowered the price without consulting us and also ended up accepting a contract on our home without negotiating with us. Which we were told we’d be part of this process. They accepted an offer $30K lower than what they said they could sell it for and originally listed the house for. Also took them 99 days to sell the house. -Our Closing was significantly delayed because we needed to pause to catch up with the house we were buying. However, no one ever informed us if we didn’t close as originally scheduled, we’d have to wait 11 more days to close due to they don’t do closings during the end of the month. This caused significant problems with the house we were buying and resulted in having to do business and paperwork while we drove 2200 miles to our new home. Very inconvenient and not the kind of paperwork you want to be signing on your phone. Had we knew they wouldn’t do closings at that time we would have kept our original closing date. Also, ended up having to close with Homeward on our kitchen island with movers swarming everywhere due to the delay. -Homeward spent $6K in repair costs when we signed a contract stating $0 were needed to repair our home. This was deducted from our final amount owed. We were never told repairs were being done or asked. -Our fire alarms were sounding for over 24hrs. Realtor agency as well as the realtor were notified. Took them over 24 hrs to get to the house to rectify and establish everything was ok. Mind you, you are still responsible even though you no longer own the house because you carry the insurance policy should the house burn to the ground or anything else happens. -Final closing was delayed and we had to contact the realtor to find out. We wanted to confirm before canceling insurance and utilities. -Homeward will pad their out of pocket with the line item adjustment/listing cost adjustment for your final payment even though you are charged a significant fee in this category when you do your original closing. We are talking $1,000’s… -We were told we’d receive funds for the final payment day of closing, it took Homeward 13 days to fund and having to ask several times for them to send the payment. We had many other issues but these are the top ones and most significant.

We had a horrible experience with this company. We had trouble getting anyone to call us back to answer questions. The people were very communicative till we signed the contract and that's when it ended. The paperwork was far off what the final paperwork said. It took 5 months for our other house to sell and the rent was outrageous. They made us pay all the taxes even though we were only ther 3 months of the year. The housing market was tough at this time which contributed to the problems sell our other house.

This company shows a shameful lack of respect or regard for the people it has to deliver homeward to . Yet again after another sarcastic phone conversation with one of your operators as you were over a week late with a due delivery ,you then insist on delivering at 6.45am ! My husband is stood outside to try and ask your driver to please not slam his doors as our 8 year old Daughter suffers from CVS among other acute conditions and you can bet he wont listen .he always comes outside sociable hours example 6.30am or 10.30pm ! We get this service as for a long time we were actually out of their "area for delivery " and during pandemic (which we are still sheilding from covid, it's still out there !) They would send her feed and tubes ,syringes etc with anyone passing by their door I think ,we have video footage of her feed coming with a very dirty man on his very dirty old ,van full of gardening gear and chemicals! When my husband complained and refused delivery ,THIS company was rude and consequently phoned our local level 2 hospital dietician and said we refused delivery and so must be starving our Daughter ! It doesnt take brain of Britain to work out we had some in reserve or we wouldnt have done this ! I am glad we did have some in reserve . Reason for doing this HYGENE STANDARDS ON YOUR DELIVERY VANS ,PANDEMIC OR NO PANDEMIC RESPECT OF YOUR 8 YEAR OLD CLUENT ,WHO YOU DONT SEEM TO SEE AS BEING PART OF YOUR CARE . WHY WHEN OUR DAUGHTER'S WORSE TIMES ARE BEFORE 11AM AND EVENINGS DO YOU INSIST ON UNSOCIABLE DELIVERYS ? WHY ARE YOUR TEAM RUDE AND DISMISSIVE AND USE OUTRIGHT SARCASM TO PARENTS OF ILL CHILDREN ? YOU DONT KNOW WHAT NIGHT WE HAVE HAD ,HOW OUR DAUGHTERS BEEN BUT YOU HAVE NO SHAME IN THE WAY YOU SPEAK TO THE FAMILYS ON YOUR BOOKS.MY HUSBAND HAS NO CHOICE BUT TO BE ASSERTIVE AS OTHERWISE THEY HANG UP (WHICH THEY AGAIN DID TWO DAYS AGO AFTER THE LADY WAS VERY SARCASTIC ,SHE ACCUSSED MY HUSBAND OF CANCELLING THE ORDER ALSO ,WHICH WE HADNT ! ITS DISGUSTING ,ITS PART OF YOUR REMIT TO GET YOUR PART OF OUR DAUGHTERS CARE CORRECT . YES WE ASKED YOU TO TRIPLE WRAP THE BOXES BECAUSE YOU SEND THEM WITH ANYONE IN ANY STATE VAN ,NOW YOU SUPPOSIDLY USE YOUR OWN DRIVERS AND THEY ARE RUDE TOO AND UNTHOUGHTFUL OF TIMES AND APPROPRIATE CURTOSY DUE TO THOSE TIMES ! Honestly Really this is your attitude is it ? Maybe do a different service,DIFFRENT TRADE or get some caring people working at your company, you like sarcasm theres a load of sarcasm from a Notts lass and Mother to two Girls with chronic illness ! ENJOY. UPDATE ,so just spoke to your Driver (This Gentleman was listening and curtious ) ,Apparently he has already done 5 drops and got another couple to do in our area of Colchester ,At this time in a morning ! Plus apparently We (according to nutricia ) are the only people they deliver to here hence the difficulties with times of deliverys etc. Sociable delivery times Pllease . This review has been left after over 4 years of poor customer service , Thank you . .

Immense lack of communication. I actually considered that this was a scam company but knew that the broker who recommended the company is highly respected and a good friend

The Homeward buy back home process left a unpleasant feeling about ever considering something similar. The lack of / poor communication between Homeward teams contributed to many moments of confusion and lack of clarity of what was required in each phase of the process. I do want to note that most of the individuals we worked with were pleasant and knowledgeable, but appeared to not have an understanding of what was happening or progressing across other departments. This lead to many frustrating moments because we had multiple people asking for the same information repeatedly.

Rent higher then what is on the market hard to speak to someone when you have questions