HomewardReviews of homeward.com

This is a very predatory company. Beware. They will nickel and dime everything and their "fees" cost me over $70, 000 on a $430,000 home. They have a blanket statement in their contract that states they can use how much ever they want to cover costs. They took over $10,000 and didn't tell me where that money went or what it was used for. When I was finally able to speak to someone, she was extremely snarky and unhelpful. My question was never answered about where that $10,000 went. Please be careful and look over your contract very carefully before signing. Have an attorney look over your documents. This is a very shady company and they will STEAL your money.

Orchard Homes is partnered with Homeward Title, a company that has scammed countless homeowners. They lure you in with three options: a low cash offer, a “quick sale,” or their “amazing program” through Homeward Title where they advance part of your equity so you can move out while they sell your home for top value. It sounds perfect, but it’s absolutely not. They immediately increased the “repair funds” they set aside, claiming I’d get most of it back later. After the first closing, both companies ghosted me and even my Orchard realtor, who was supposed to represent Homeward Title for the second closing. They lied to him repeatedly, kept him out of the loop, and told him the house was ready to list—only for him to find it in far worse condition, leaving the house now with things in a complete a mess, which they were not before. The house was left in embarrassing condition, nowhere near ready to list, yet they still sent him out as if it were. After constant pressure they finally sent a random spreadsheet with vague items and unexplained charges. They refused to provide invoices or proof of how they spent my funds. They charged a 19% fee and pocketed around $17k of my “repair funds” with zero documentation. Even after involving a lawyer, they dismissed all requests for proof. Homeward Title has a long history of doing this to homeowners, and Orchard continues to promote them, making them complicit. My Orchard realtor repeatedly reported the issues, and Orchard ignored everything. When he pushed too hard, they replaced him to silence him, costing him the commission he rightfully earned. Orchard knowingly partners with a company that scams homeowners, ignores contract obligations, and mistreats everyone involved. Stay far away from Orchard Homes and Homeward Title. Save yourself the money, stress, and lies. Whatever you do, stay FAR AWAY from Orchard Homes, and most certainly Homeward Title. Save your money, the stress, the headache and all the lies that will continue to be fed your way. In response to their reply: so basically you guys can make up any amount as the “final charge” since you don’t provide any accurate factual invoices with amounts and proof of what the funds are used for. Just SELLERS BEWARE: be prepared to give them all your money and not see any return. And it’s crazy you say all your customers have positive reviews and experiences.. the BBB seems to strongly suggest otherwise.

I wouldn’t give this company any stars wasted my time giving me a quote took ages to give all my details to then be told that their Leicester office was probably too busy to do it what’s that all about clearly unprofessional before it starts I wouldn’t recommend never r en get to speak to the local office

Homeward is a HORRIBLE company they are scammers. They tell you they will give you a certain amount when your house is sold then tell you they had to spend more money after the fact. I want to get all who have been scammed by this company to start a class action lawsuit against them so they do not do this to anyone else

If I could give this company "no star" that's exactly what I would've done. From the very initial consultation with Amanda Hall Regional Sales Manager at homeward.com everything appeared to be very professional, and a friendly but business-like atmosphere via virtual, until I called her out on her BS. During the consultation she mentioned that $6K would be the amount set aside for any repairs needed on the home; however, that amount may either be more or less depending on the results from the completed inspection report. As I've read several of the negative reviews submitted this year alone, these negative reviews should be enough for this company to be SHUT DOWN. I agree that this company schemes, scams, is very untrustworthy, lies, manipulates, and lack any sense of integrity; I can vouch and speak from my personal experience working with Amanda Hall, as this individual stopped accepting my emails, phone calls and text- soon after I called her out on her S......Yes, several times she made attempts to jack up or increase the repairs cost even "before" an inspection ever was completed, let alone appointment scheduled. Unfortunately, individuals such as Amanda Hall really taints this company because it only takes one spoiled apple to taint another until the entire barrel of apples are tainted. I'm not one who believes in micromanagement but, when a company has a high percentage of negative reviews especially in a one year alone, that should be enough for any high level of management to check in and see what their employees are doing and if their employees are actually following the company's integrity What was so appalling she, her inspector and contractors basically demolished what was a beautiful home. It was a home that had a beam installed across the ceiling with crystal chandeliers. This beam was also handcrafted, designed and installed by my handyman who was from Mexico, it was crafted from regular oak tree. I also volunteered to let Homeward sell the home with the washer/dryer and the wooden "L" shape office desk, just in case the buyer works from home or doesn't already have a washer and dryer. Well, can't no one convince me that Amanda Hall, her hired inspector and contractors did not strip the home and took in their possession the items that did not need to be removed neither were these items mentioned or conveyed in the contract to be removed. Amanda Hall is a thief, she cannot be trusted and she needs to be fired from Homeward Mortgage as she lacks Integrity and a moral compass. Had, Amanda Hall been honest, transparent, and had any sense of a moral compass she could've communicated to me that she will have everything removed- this way, I could have made some provisions to have all my items removed and given to family or friends who may have needed those items or I could've donated to a charity organization. But, Amanda all didn't afford me that opportunity, instead she made decisions without communicating anything even before she'd taken ownership of my home. SHE NEEDS TO BE FIRED. All of the items and adjustments made to the home that she made wasn't included in the initial contract or virtual meeting, as she had every opportunity to communicate with me before she took ownership , but failed not to. She's unprofessional, lacks good communication skills, and can not be trusted. It is now 10/29/2025 and I'm still waiting to receive my 2nd check as I closed on my home on the 18th, as I'm certain she will try everything to have an excuse to not honor and fulfill the contract and the amount of my expected 2nd check. We will see. If anyone wants an update on my situation regarding Amanda Hall and Homeward Mortgage you can follow me on my website where I record monthly podcast surrounding everyday issues as well as issues surrounding my life that several of you may be able to resonate with. GW Education and Awareness Foundation

This is a scam. DO NOT USE THIS COMPANY!!! They lie about the second check coming. Our house sold for $200,000 more than the first initial sale. WE were supposed to get a 2nd check for $70,000. Our check was $1738. They make up fake expenses and fees. Total SCAM!!!

One of the worst experiences I have encountered working with a company. I am unsure how there has not been a class action suit yet. The agent C.C. I worked with lied from the initial phone conversation until he finally refused to even entertain any of my questions. This company has even refused to honor what's contracted and adds fees on as they go along. I lost loads of money and I pray you run the other way and don't deal with this company!

So far, no good. Charged us $4k to do a "deep clean", painting, landscaping, and flooring. My husband had just painted the entire house, including patching the walls. They didn't like our color choice in 1 room, so they repainted it with the paint we had left from the other rooms. They put a humidifier in the basement. The water needs to be emptied every few days, or it doesn't work. They've not been back. Left the box in the middle of the living room. They replaced the carpet in one small room. "Landscaper" was one poor dude who snipped a couple of branches and tried to mow the lawn. Unfortunately, the lawnmower was broken. He left, never to return. We finished the yard. Little to no cleaning had been done. We left the house very clean; however, the workers left paint buckets, boxes, and other debris lying around, as well as scuff marks on the walls. Zero follow-up. Even after feedback from realtor clients, nothing else has been done. But they wanted to charge us an additional $2300 to paint a door, shutters, and a half wall. It seems their subcontractors are ripping them off, and Homeward is charging us twice what they are paying. This means we got about $1k of work for $4k. This is in addition to their very high fees. They don't seem to care if the house is sold and probably plan to drop the price to the point that they owe us nothing on the backend. We're extremely disappointed.