HomewardDon’t lose the home you love to a more competitive offer. Become a cash buyer today. Homeward enables you to make a cash offer that's four times more likely to win in today's competitive real estate market. And, if you already own a home, Homeward empowers you to buy with cash before you sell. You'll know where you're moving before you list your home and can skip the hassle of showing your house while you live in it. Get approved today and you'll be ready to make a cash offer as soon as the home you want comes on the market.
Homeward (homeward.com) has 388 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Adry
Time was longer that we were expecting even every time we were asked for paperwork we summited immediately because we were ready for closing. We ended closing almost 10 days later that expected. The reason we choose it it was because the fastest time to process everything. Not true
Jerry
8/11/2021 - Homeward Customer Service engaged and has taken decisive action. They severed ties with the poor quality closing agent in the Atlanta area, and have made us whole from a financial perspective on a material amount of the fees we paid. I am told that multiple initiatives have begun to try to improve the customer experience during the Homeward process. 7/20/2021 - Homeward failed to execute at every single step. Enormous effort was required from us in order to move anything forward. Committed mortgage funding was pulled without notice. Closing one was delayed by over 48 hours. Closing three required over 100 emails and multiple phone calls. Our stress level was increased dramatically at every step. Communication was a disaster through all these failed steps over multiple months there wasn't a single communication initiated by Homeward to us. Either us or our Realtor had to clean up every mess made by Homeward.
Brent G.
Absolutely horrible. They don’t do what they say they will and take forever (if at all) to call you or your realtor back. After several weeks of jumping through hoops I opted to stick with a traditional lender. Homeward is a miserable fail.
Response from HomewardApr 23, 2021
Hi Brent, thanks for sharing your feedback both here and on Google Reviews. As one of our reps mentioned when she spoke to you on the phone, we are deeply sorry about your bad experience with us. For a number of reasons, we failed to meet your expectations — and our promises to you — and we regret that. If you’re willing to give us another shot, we’d love the opportunity to make things right. Check your voicemail and give Brian a call and he’ll take care of you.
Joseph
Poor communication plus lack of accountability plus lack of urgency equals poor customer experience. Ultimately, the process worked and we got our beautiful house but it was a mess getting to the finish line.
Response from HomewardJan 8, 2021
Joseph, Thanks for taking the time to share your feedback with us — it helps us improve. We are sorry we didn’t meet your expectations, but we plan to address these issues. We are introducing a mortgage expert/loan officer to guide clients through the lending process, which should greatly improve the customer experience, eliminating the communication problems you may have experienced. We’ve also stopped working with a title company that didn’t meet our standards. We appreciate your trust and, going forward, will only extend it to partners who earn it. We hope you are enjoying your beautiful new home.
