HomeUnionReviews of homeunion.com

I worked with HomeUnion on purchasing couple of properties last quarter and the overall acquisition process was rather smooth. Surely there were miscommunication, glitches, delays and mistakes but the team at HomeUnion were able to handle them satisfactorily. I appreciate the fact that HomeUnion takes care of everything from property selection to rental management. I do find that I have to initiate the majority of the communication regarding statuses - excess cash, rehab, etc… But I am quite disappointed by the spotty at best customer/investor support AFTER the acquisition. I have a list of questions, corrections and action items outstanding from a month ago which have not been addressed, and I haven’t been able to get any response. It is unsettling when I am not given a clear accurate picture of where my money have gone or is going. Frankly I was very much looking forward to expand my rental portfolio with HomeUnion as I believe it is a feasible investment model but at this point I am rather uncomfortable.

Level of customer service for the purchase process is very poor as compared to what any realtor would offer - makes me question the 3.5% homeunion fees that they charge on top of 3% real estate commission. I would definitely not work with them again unless the business model changes.