HomeUnionReviews of homeunion.com

Homeunion has a customer service and communication issue. They really don't communicate with you. They sold our account to another property management group and let our rental property insurance laspe. We've since found our own coverage happy to be away from Homeunion. A year later, we get a new insurance policy from an agent we never heard of. For whatever reason, Homeunion put in an application for a policy without our authorization even though we have no association with Homeunion for over a year. Check out their fees before you use them - they are exorbitant!

Short and sweet, I talked to a guy that only wanted to know what kind of money I was able to fork over to THEM, I was told that for a 100k house I would need $50k because they only work with real numbers...haha. That's 50% for purchase price by the way. My last purchase was $100k, 20% down payment, and 4% for closing costs, for a total of 24%. All these fees will never add up to another 30%. You're suppose to help investors. . This guy was wanting 50%. I get that we would pay a premium for out of area investing, but anyone could just hire whats commonly known as a real estate agent and only pay 6%. Bottom line , they are over priced, and basically not a company I would trust to treat you fair.

I used to like this company as I purchased my first property through them. The remodeling of the house is finished on time and the house was rented out on the targeted rent quickly. I have been receiving monthly rent for almost 2 years. Things started to change on my second property with them. When I purchased the property, their sales said "they are quite familiar with the market and the house is in good condition". None of those proved to be true after I purchased the house. Here are some main points: 1. The house remodeling finished on April, yet they did not started market the house until June. They claimed it's their system problem. 2. Apparently they did one more remodeling for "Marketing purpose", for which I didn't receive any notice from them until the place is rented out on August. 3. After two times remodeling total cost 10k+, they rent out the place at much lower than we have expected. 4. Mr Jeff Metz, as my main contact with HomeUnion, who I used to work happily with, only respond to my questions weekly after my original email and several follow-up emails and calls. After I ask for compensation for the rent loss due to the poor performance of the marketing team, one month passed yet still not hearing any solution from him. As an investor, I am quite disappointed not recommend definitely.

What a terrible experience. I mean terrible. Home Union is completely incompetent. From purchasing the home to managing the property, Home Union has made this experience a giant headache. Everything cost WAY more & took WAY longer than they projected. It took them 2 months to rent the place. When the tenants moved out a year later it took Home Union 45 DAYS just to tell me what the rehab cost would be. 45 DAYS of unnecessary vacancy! That's a loss of 10% of my properties annual earnings! My account manager Jeff Metz doesn't respond to emails for weeks at a time. And I just learned that Home Union is currently offloading their clients to other companies because they're getting so many complaints. What an incompetent company. Stay away.

DO NOT INVEST WITH THIS COMPANY. They are egotistical jerks and border on scamming their investors. They provide you information and if you have questions regarding their processes/fees they get defensive. This is my experience, some others may have had better experiences, however as a novice investor this is not the company I will be doing business and suggest others stay away.

In theory, HomeUnion has an interesting model. However, in practice, their service is awful. We had been communicating with HomeUnion regarding Charlotte properties for several weeks, and advised them that we would be coming from out-of-state to look at some of the properties. We expected to meet with a HomeUnion representative and see the properties, as they act as a real estate broker and take a cut of the purchase price. Unlike a real estate broker (who is more than happy to show properties any day of the week), they had no intention of showing us any properties. One day before our trip, they advised that nobody was available to show the properties or meet us, although we were going to be there for several days. We spoke with the local representative (who was likely the only HomeUnion rep in the entire city), who advised that she would see if someone else could show us the properties. We never heard back from her. The manager in California advised that he would see if someone was available. Despite saying he would contact us at specific times, he never did, and only responded after repeated emails. His response was that it was difficult to find someone because our trip coincided with the five days before the end of the month and five days in the beginning of the month (whatever that was supposed to mean). We did meet with a local builder who HomeUnion advised that they worked with. When the rep asked how we found out about the builder, we responded HomeUnion. Their response was: "what is that"? Overall, I have serious doubts that the company can actually manage properties with what appears to be only one representative in the Charlotte area. They consistently pushed new construction, because they would not have to oversee any rehab, and would likely have minimal management responsibilities (aside from collecting rent). With a minimal physical presence in Charlotte, I question their ability to even find tenants and show prospective tenants the properties to rent. If a tenant has to wait a week to see a property, it is more likely that they would simply move on. I plan on moving on myself, and using the services of a local company.

Clearly fake reviews. High acquisition fees that the investor needs to pay out of pocket.. Any other Realtor would take your business for free. Then your property management is subcontracted out and marked up so HomeUnion makes money on the service. You are better off calling a local Realtor in the area as you'll save a 3.5% acquisition fee and won't have to pay HomeUnion's additional margin that they markup on the Property Management side.

Horrible ! We havent seen a dime for either rental property. Just fake expenses with no receipts and no one ever responds to emails or calls. Its a big black money hole