Louis S.
Hu goes out of way to make things right, but the owners portal needs work.
What HU does is complex with lots of moving parts. As such, bumps in the road are inevitable, However, HU goes out of its way to make things right and to improve as the relationship moves forward. I am therefore happy with things thus far, but the portal needs to be better. I would like to see the following on the portal and NOT have to request them via email: 1. links within the expenses shown on the portal income statement that takes me to the actual invoices, statements, etc that support the expenses. Right now i have to email Jeff Metz and he is so busy that it takes time. 2. Monthly Distribution analysis that has details of all items that make up the monthly distribution, including detailed descriptions of each item. this does not exist on the site, its difficult to calc myself due to the cutoffs, snd it sucks I have to request it. At a mimum, auto email it upon processing the distribution. 3. Detailed statements or simply another area of the site showing activity and balances in the operating account, the security dep account, etc. there is no visibility to this at all on the website. 4. I used to be able to see all detailed transactions with dates on the portal. Ie, detail making up the income statement. But its not there anymore. Thank you.
Response from HomeUnionJun 30, 2016
Thank you for your review Louis! This feedback is extremely helpful for us. Your suggestions have already been forwarded to our team to improve your experience further.



