homerunPETReviews of homerunpet.com

One of the boxes delivered was completely destroyed and the product inside was also damaged.

Recomand pe d-l Dan Cristian pt profesionalism. si sfaturi competente date la intrebarile mele legate de functionarea masinii de spalat vase.

PETGO distributes and manages “customer service” for Catlink, Pidan, PETKIT, Homerun and other pet products in Australia. Don’t expect any customer service support or adherence to the law from them. I wouldn’t recommend any of their products based on my experience and all the negative reviews I have read since. Context: I bought my original PETKIT PuraMax litter box from Petbarn in Nov 2023 (for $670AUD). PETKIT replaced this unit in Oct 2024 for a sensor issue that stopped the unit running entirely. The new unit failed again in March 2026. My cat was almost maimed, it wouldn’t stop “cleaning” for hours which I only realised after by reviewing Ring footage. The fault was so bad that it resulted in both cats severely distressed and one inappropriate toileting after a lengthy period holding it. All of this captured on video. ‘RG’ from PetKit Aus responded to my email after I had to call to follow up stating that their team identified the issue as due to the ‘motor over-current’. Instead of honouring ACCC consumer guarantees and replacing the unit, they offered me an “upgraded model” for $600.. or a new cylinder (the motor is in the base, not the cylinder). Terrible customer service. Avoid this brand & their distributor at all costs!!! Dishonest and completely unwilling to adhere to the law.

I purchased a pet heater from homerunPET via Amazon after seeing advertisements on Facebook. HUGE mistake! This product is dangerous. I tried repeatedly to use it, and it kept tripping the circuit breaker. In terms of its benefit to my cat, she had no interest in the unit, whether or not I placed the fur pad on top.

A great purchase for the two ladies in my life. My partner and my car both love this thing. The solo cat setting is super nice because she can just lounge wherever.

Great, very nice.

At first I wasn’t sure the cats would like it, but I like the gentle warmth abd cats are discovering the cat bed on top!

I purchased a Homerunpet CS106 self-cleaning litter box bundle on November 23, 2025 for $824.19. This included the litter box, litter step, bags, gel deodorizer, and their Shipping Protection add-on ($14.98). The order shipped via Western Post (tracking WP2511244809525) and showed "out for delivery" in Oakland, CA on November 26. I live 30 miles away. The package never arrived. On November 28, I received a "failed delivery attempt" notification citing "other issues." I opened a support ticket on November 30. No response. I contacted Western Post directly, both in English and in simplified Chinese via their WeChat account. Their response: they could not locate the package and were unaware of the shipment. When I asked them to investigate, their representative said they were based in China and couldn't help with US deliveries. Meanwhile, Homerunpet finally replied on December 4 claiming the delay was due to "severe weather in the US local warehouse." I checked the Oakland weather for that entire week—temperatures in the 60s, no rain, no storms. This was not true. I called Homerunpet multiple times. Calls went unanswered or to voicemail. When I finally reached someone on December 8, they couldn't process a refund and asked me to wait longer. At that point, the package had been "out for delivery" for 12 days with no movement. I filed a dispute with my credit card company. Only then did Homerunpet respond, saying they would request the package be returned and process a refund for the litter box. As of December 10, I still have no refund, no RMA for the accessories I did receive, and no acknowledgment that their Shipping Protection product failed completely. To summarize: lost shipment, dishonest explanation, nine days to get a single email reply, unreachable phone support, and a paid protection product that protected nothing. I had to threaten a chargeback to get any movement at all. I cannot recommend Homerunpet. If something goes wrong with your order, expect to fight for resolution.