homerunPETReviews of homerunpet.com

Item was a few centimeters wider than dimensions on website and physically wouldnt fit i the space I have to put a litter box so I wanted to return it. This hasn't been used yet still with pic proof I havnt even unboxed all of it yet but I would still have to pay a cleaning fee and pay for shipping back to the company. The box is MASSIVE and shipping would cost me as much as I paid for the litter box itself. Plus I cant return any of the accessories for money back either so essentially Im losing money on the deal. Forced to try and resell at a discount on fb marketplace to avoid being out a full 832.00 sadly. Product may work great but there return policy is a joke!!

Horrible company. Garbage product. Garbage insurance product. Refuse to honor the warranty. Within a few months, the homerunpet began leaking urine. I had purchased insurance with the product and contacted them. They stated that product still under warranty so I would need to contact homerunpet. Homerunpet makes suggestions on how to prevent this from occurring- namely, delaying the cycle time to 30 minutes. I did that. Didn't help. They said then it must be from your cat peeing outside the liner. I told them, I've watched my cats use the homerunpet. They aren't peeing sideways or outside the liner. They refuse to honor the warranty. They stopped responding to emails. Please don't buy from this garbage product from this garbage company.

Received my order in a timely manner. How ever my cats were not interested in the litter box no matter what I tried . Money back guarantee would be a great thing if it. Didn’t cost 550.00 to send it back in original box! And I am in the same state ! 😩😳. A little misleading I think!

One of the boxes delivered was completely destroyed and the product inside was also damaged.

PETGO distributes and manages “customer service” for Catlink, Pidan, PETKIT, Homerun and other pet products in Australia. Don’t expect any customer service support or adherence to the law from them. I wouldn’t recommend any of their products based on my experience and all the negative reviews I have read since. Context: I bought my original PETKIT PuraMax litter box from Petbarn in Nov 2023 (for $670AUD). PETKIT replaced this unit in Oct 2024 for a sensor issue that stopped the unit running entirely. The new unit failed again in March 2026. My cat was almost maimed, it wouldn’t stop “cleaning” for hours which I only realised after by reviewing Ring footage. The fault was so bad that it resulted in both cats severely distressed and one inappropriate toileting after a lengthy period holding it. All of this captured on video. ‘RG’ from PetKit Aus responded to my email after I had to call to follow up stating that their team identified the issue as due to the ‘motor over-current’. Instead of honouring ACCC consumer guarantees and replacing the unit, they offered me an “upgraded model” for $600.. or a new cylinder (the motor is in the base, not the cylinder). Terrible customer service. Avoid this brand & their distributor at all costs!!! Dishonest and completely unwilling to adhere to the law.

I purchased a pet heater from homerunPET via Amazon after seeing advertisements on Facebook. HUGE mistake! This product is dangerous. I tried repeatedly to use it, and it kept tripping the circuit breaker. In terms of its benefit to my cat, she had no interest in the unit, whether or not I placed the fur pad on top.

I purchased a Homerunpet CS106 self-cleaning litter box bundle on November 23, 2025 for $824.19. This included the litter box, litter step, bags, gel deodorizer, and their Shipping Protection add-on ($14.98). The order shipped via Western Post (tracking WP2511244809525) and showed "out for delivery" in Oakland, CA on November 26. I live 30 miles away. The package never arrived. On November 28, I received a "failed delivery attempt" notification citing "other issues." I opened a support ticket on November 30. No response. I contacted Western Post directly, both in English and in simplified Chinese via their WeChat account. Their response: they could not locate the package and were unaware of the shipment. When I asked them to investigate, their representative said they were based in China and couldn't help with US deliveries. Meanwhile, Homerunpet finally replied on December 4 claiming the delay was due to "severe weather in the US local warehouse." I checked the Oakland weather for that entire week—temperatures in the 60s, no rain, no storms. This was not true. I called Homerunpet multiple times. Calls went unanswered or to voicemail. When I finally reached someone on December 8, they couldn't process a refund and asked me to wait longer. At that point, the package had been "out for delivery" for 12 days with no movement. I filed a dispute with my credit card company. Only then did Homerunpet respond, saying they would request the package be returned and process a refund for the litter box. As of December 10, I still have no refund, no RMA for the accessories I did receive, and no acknowledgment that their Shipping Protection product failed completely. To summarize: lost shipment, dishonest explanation, nine days to get a single email reply, unreachable phone support, and a paid protection product that protected nothing. I had to threaten a chargeback to get any movement at all. I cannot recommend Homerunpet. If something goes wrong with your order, expect to fight for resolution.

Too noisy this unit.