homeriver.comReviews of homeriver.com

Trying to get them to live up to the advertised discount they offered on a rental. No luck yet. I would avoid them

This company doesn't care about customers. They didn't properly screen a renter-who hasn't paid in months. The married renter has a criminal living in my home and is running a business out of it--but hasnt paid rent. HomeRiver only seem to care when you are signing the contract with them in the beginning. When you call or email with a problem, they will pass your call or email along to persons with no knowledge of your situation IF you actually get to talk to someone. The accounting department messed up my funds (the only rent the current person paid) and don't even make notes in the portal so that the owner can see what's happening. My actual leasing agent wasnt really the issue, the company's business practices are just shady....I don't think there's a benefit to the owner or renter. I could really go on, but just take my advice and USE A DIFFERENT COMPANY.

I’ve been in a homeriver group property for almost 4 years & in all that time the only thing that was done in the home is the toilet and septic tank flushed nothing else. Doors fell off the hinges. Celine fan fell completely down & lights in the kitchen fell & yet still no repairs. Me and my kids been without hot water since the ending of August but they want rent .. yeah I hope they get it. They sent a plumber out to look at the hot water heater & he said to me you see the box on top of the hot water heater .. yeah it’s fried I’m not messing with that cause I’m not an electrician. And he wrote in the meld an electrician is need but yet we still here since he came on Sept 8 . No electrician no hot water. DONT MOVE IN NOTHING THEY HAVE!!!

WARRING they are slum lords... black mold that they NEVER resolved, doors and windows that needed to be replaced... NEVER replaced. Was given a notice to vacate so they can remodel, moved out before the date and they still want me to pay a full months rent even though I am not there.

Linda White should be fired. She’s about as worthless as a penny. HOA fees have been on autopay for 4 years. Fees were raised and their system never adjusted causing my HOA fee to be short cents, yes cents. Without notice I was billed $25 a month in late fees, keep in mind my HOA payment is under $100 every single month. I found this out when I received a letter stating that I owed $175 in late fees (7 months they waited to notify me) from less than a few dollars that was owed. I immediately paid the money that was short and tried to get an answer on why my auto pay was not taking the correct amount as other homeowners in my neighborhood stated theirs automatically adjusted with the same system. I also felt that being charged hundreds of dollars in late fees for an error from their system was a little absurd. Especially when other homeowners aren’t having this problem. She blew it off like it wasn’t her problem. I’ve heard this same issue from other homeowners in different neighborhoods. She seems to like to discriminate against certain homeowners. To top it off, I tried to log in the other day to see if she removed the late fees but apparently my $175 was sent to an attorney for collections. I finally found the number and calked them. Now I’m supposed to pay over $1200, which is more than I pay in a year to my HOA, for a few dollars they didn’t take from my auto pay. 😂 This is why you NEVER buy a home with an HOA, and definitely not one that has Linda White‘s incompetent self attempting to run it. I guess this is what happens when businesses are hurting and they really need those couple dollars.

Moved into a home ac unit not working going on 4 days still no repair or estimate time when a repair will be made. It’s 100+ in Houston

HomeRiver Group is a property management company, more like mismanagement. The landlord for our house rental decided to contract with HomeRiver during the first few months of our tenancy. During the first few months working with HomeRiver Group, there was incredibly high turnover to the point that we really didn't know who our regional representative was. We also received redundant correspondence multiple times. The company also would not allow multiple tenants of the same dwelling to submit separate rent payments, which is borderline class warfare. Since that time, HomeRiver has fought against nearly every type of service request imaginable (e.g., pest control) - that was listed as covered by the landlord in our lease agreement. Each time, we had to reach out to our landlord and have him contact the company to confirm. Found out that this was because the company and/or most of the landlords it works with are cheap and refuse to provide basic resources to their tenants.

Do not trust these people. They lie, they switch documents out in your lease signings, they are 100% dishonest. There is a reason they do not have a review section activated people. Avoid!! They sent me over my lease renewal and said that there was a new required "resident benefit package" and that it would include renters insurance. When I got my bill for the 1st month on the renewal though they had on there a separate renters insurance fee. They then tried to claim that the benefit package does not include the renters insurance. When I presented the original documentation they stopped responding. They fee you to DEATH. currently paying $240 in extra fees on top of my rent. things like 2 renters insurances that wont cover anything of mine, all proceeds to owner. administration fees, it cost a fee of $40 just to be allowed to pay your rent, a fee because they have electric locks no one wants and hardly ever works, a monthly dog fee in addition to the pet deposit. just endless amounts of fees.