homeriver.comReviews of homeriver.com

I would highly recommend to not involve yourself with this rental company. Since the beginning of our rental agreement, we have had nothing but issues. The biggest one is flooding we had in the basement due to a bad rain storm and a sump pump that stopped working. Called the emergency maintenance number and Sump pump was replaced within 24 hours but had three vendors come in to see what was needed to clear out the water that was in the basement along with sealing the basement. Didn’t hear anything for 3 weeks and by the time they decided on a vendor, mind you they went with the cheapest vendor because the sealing was not done well, the basement had already dried up and smelled awful. But I guess if they didn’t have to pay to dry out the basement, it saves them money but this will ultimately result mold and mildew problems in the future since it was not properly treated. Their lack in communication and responding back is horrible. Especially when it comes to utility charges they issue that we know we don’t owe but yet will not respond to email or phone when asked about them. We do not have a problem paying what we owe but if it’s something we have never paid before through them and it all of sudden pops up when we pay these utilities through the city, then we ask questions. We are moving out of the end of June due to the owner wanting to sell the house but I will be glad to no longer have to deal with this company.

AVOID AVOID AVOID HOMERIVER —— THE WORST EVER COMPANY We had the absolute worst experience with this property management company managing our multiple rentals in Kansas City, Missouri. -Zero Communication: They have no concept of communication. It's impossible to get a response from them, whether it's through phone or email. It's like they just don't care. Whenever we called the mainline, we were told that all the managers were unavailable and there were in the field working on people's properties or in meetings. When we called call the manager/s managing our properties, they never picked up and God knows when they ever returned our call.  -Irresponsible: Their level of irresponsibility is astonishing. They fail to follow through on anything, leaving both the property and the owner hanging. -Lack of Care: It's clear they do not care about the house or the property owner. They neglect maintenance and any issues that arise, showing a complete disregard for the condition of the properties. they kept charging us for broken things in the property. we had no cash flow from the properties from their horrible management.  -Tenant Neglect: They allowed the tenant to not pay rent and trash the house. No efforts were made to address the non-payment or the damages, leaving us with a financial and physical mess to clean up. -Total Mismanagement: Everything that can go wrong with a management company, this one has it. From start to finish, it has been a nightmare dealing with them. Avoid this company at all costs if you value your property and your peace of mind. This company is the epitome of unprofessionalism and negligence. Save yourself the headache and find a competent management team.

This company is absolutely terrible, if I could give negative stars I would and if you ever get Buffi Uher as your peppery manager then good luck to you. She never picks up the phone and takes days and weeks to respond to emails! It's a bunch of clowns running this business who don't give a rats ass about their tenants and have no for of customer service or etiquette. This is the worst renting experience I have ever had with this pathetic excuse of a business. Run as far as you can from these people.

I had been using the property management and it had been sold through the years until now it is HomeRiver Group. I had 3 properties under their management. It was like talking to a wall to get them to turn around a vacant property. It took them 5 weeks to even schedule a cleaning crew. The bushes in front had not been trimmed and the yard was a mess. They did trim the bushes in the backyard and fixed sprinklers to the point they were gushing water for 48 hours with no action on their part. The neighbor finally turned off the water. It is like toddlers are now doing property management. I've had to pay almost $900 in fees to get rid of them. Owners find another property management group, HomeRiver is the worst and I've owned rentals for 25 years. Tenants if they treat the people who pay them as if we don't matter, they will not treat you well at all. Don't rent from a HomeRiver management group.

No contract I should work for these company because they don’t pay their bills. They find all excuses not to pay Contractor when they work for them. I would not recommend this company to no one.

We have rented from other rental companies before, but this Home Rive Group is by far the worst company ever! They are quick to take your money, but so slow to fix any problems. As far as property managers, they need to put in a revolving door. When we first moved into the home, (from out of state and not seeing the home in person) it was so filthy. I would have been ashamed as a company to show anyone something so dirty. They tried to make us pay for things that the wind blew off, upon telling us to move out. Anyway, to make a long story short, I would never rent from these people ever again. If you see any houses from them...Run, Jump, Swim and Fly away as far as you can because these people are just plain greedy!

The worst "management company" I have ever dealt with, and I use that term lightly. The only thing they manage is to send you a bill every month. They do not respond to any calls, texts, voicemails if you need any assistance for anything. They refuse to assist you in any way possible, and God forbid you try to contact them. Just forget about it. DO NOT RENT ANY PROPERTY FROM THIS COMPANY!!!

Probably one of the worst management companies in the city of Chicago. Once they get you to agree, they become unresponsive to emails, they miss important details that you share and once I decided to go elsewhere, they are refusing to issue me a refund.