HomerillaReviews of homerilla.com

Response from HomerillaFeb 3, 2026

Dear Riv, Thank you so much for your review and for choosing our custom-made products! All our custom items are fully crafted to your exclusive requirements with strict quality checks at every production step, which is why they take longer to finish than mass-produced products. We sincerely apologize that your experience with the lead time didn't meet your expectations. For your reference, our standard custom production process typically takes 10-15 working days in total (Processing Time: 6-9 Business Days, Shipping Time: 5-7 Business Days). We are already working on optimizing our production scheduling and process coordination to shorten the custom lead time, and we will also keep all customers updated on the progress of their orders throughout the whole process for greater peace of mind. If you have any after-sales questions or needs at all, please feel free to contact us anytime! we will do our utmost to assist you! Best regards, Homerilla Team

Response from HomerillaJun 29, 2026

Dear Laura, Thank you so much for sharing your feedback with us. We're truly sorry to hear that the shades didn't meet your expectations, and we completely understand how you feel. According to our records, our customer service team proactively reached out to you and proposed multiple solutions after receiving your inquiry, but we did not receive confirmation from you regarding any of the options. Additionally, we sent several follow-up emails that went unanswered, which may have been due to email delivery issues. To ensure you receive the information successfully, our team has resent the solutions to your email address. We kindly ask that you check your inbox again (including the spam folder). We sincerely appreciate your interest in our products and your valuable feedback. We are committed to providing comprehensive support throughout your home decor journey. Thank you again for your patience and for giving us the opportunity to improve our service experience. Best regards, Homerilla Team

Response from HomerillaFeb 2, 2026

Dear Erika, We're thrilled to receive your feedback! Every word you share gets our full attention, and your encouragement keeps us smiling for days. Our top priority is to make sure you're completely satisfied with both our products and services. Thank you for your support of Homerilla, we'll keep striving to do even better. We hope you'll think of us again for your next curtain purchase. Wishing you all the best! Best regards, Homerilla Team

Response from HomerillaFeb 2, 2026

Dear Babak, We're thrilled to receive your feedback! Every word you share gets our full attention, and your encouragement keeps us smiling for days. Our top priority is to make sure you're completely satisfied with both our products and services. Thank you for your support of Homerilla, we'll keep striving to do even better. We hope you'll think of us again for your next curtain purchase. Wishing you all the best! Best regards, Homerilla Team

Response from HomerillaFeb 2, 2026

Dear Misty, We're thrilled to receive your feedback! Every word you share gets our full attention, and your encouragement keeps us smiling for days. Our top priority is to make sure you're completely satisfied with both our products and services. Thank you for your support of Homerilla, we'll keep striving to do even better. We hope you'll think of us again for your next curtain purchase. Wishing you all the best! Best regards, Homerilla Team

Response from HomerillaFeb 2, 2026

Dear Victor, We're thrilled to receive your feedback! Every word you share gets our full attention, and your encouragement keeps us smiling for days. Our top priority is to make sure you're completely satisfied with both our products and services. Thank you for your support of Homerilla, we'll keep striving to do even better. We hope you'll think of us again for your next curtain purchase. Wishing you all the best! Best regards, Homerilla Team

Response from HomerillaFeb 2, 2026

Dear Iris, We're thrilled to receive your feedback! Every word you share gets our full attention, and your encouragement keeps us smiling for days. Our top priority is to make sure you're completely satisfied with both our products and services. Thank you for your support of Homerilla, we'll keep striving to do even better. We hope you'll think of us again for your next curtain purchase. Wishing you all the best! Best regards, Homerilla Team

Response from HomerillaFeb 2, 2026

Dear Jennifer, Thank you so much for sharing your feedback with us. We're truly sorry to hear that the curtain didn't meet your expectations, and we completely understand how you feel. According to our records, our customer service team proactively reached out to you and proposed multiple solutions after receiving your inquiry, but we did not receive confirmation from you regarding any of the options. Additionally, we sent several follow-up emails that went unanswered, which may have been due to email delivery issues. To ensure you receive the information successfully, our team has resent the solutions to your email address. We kindly ask that you check your inbox again (including the spam folder). We sincerely appreciate your interest in our products and your valuable feedback. We are committed to providing comprehensive support throughout your home decor journey. Thank you again for your patience and for giving us the opportunity to improve our service experience. Best regards, Homerilla Team