Megan L.
Absolutely horrific customer service
Absolutely horrific customer service! Only chatbot. I was messaged I had 12 hours to make adjustment to my order, so I reached out and asked for advice. By the time the chatbot replied, it was too late and I could not make any changes. I was told the order was being created and I couldn’t cancel or refund. Then I asked for tracking on my order, which I was told was then canceled and I was refunded only 50%! Now I’m out a $600 curtain and only give $250 store credit to purchase another. Complete rip off and terrible experience- what is going on?!!!!!! HELP
Response from HomerillaJun 29, 2026
Dear Megan, Thank you so much for sharing your feedback with us. We sincerely apologize that our service me failed to meet your expectations, and we fully understand your frustration. You requested to change the order dimensions three days after placing your order. By then, the order modification period had expired, and the fabric had already been cut and put into production. We presented several solutions, and we ultimately reached a mutually agreed arrangement which you accepted. You stated that you would update your review after receiving the goods, but we have not received any updated review to date. But I'm still glad I was able to help you resolve the issue. Since you haven't contacted us since then, that means you're pretty satisfied with the product, right? We sincerely appreciate your interest in our products and your valuable feedback. We are committed to providing comprehensive support throughout your home decor journey. Thank you again for your patience and for giving us the opportunity to improve our service experience. Best regards, Homerilla Team