Sarah
Bad Customer Service
The curtains I ordered were cut too narrow and my windows are not fully covered as a result. I used the website's online tool to discern the correct width for each panel (then proceeded to add about 6 inches to each on my own accord), yet every single panel came too narrow. I reached out to the company for assistance and it's been weeks of "send us videos" "send us pictures" "talk to this other team member" etc. At the end of the day they are offering to replace the curtains at 75% cost, which is ridiculous as I paid a lot of money for them. Additionally, there's no reason to assume they will arrive correctly this time and I could be out another several thousand dollars. If I could go back in time, I would work with a local, custom curtain designer. This experience has been both disappointing and a massive waste of time. 2 stars because the fabric quality is nice - though not as luxurious as I imagined.
Response from HomerillaJul 6, 2026
Dear Sarah, Thank you so much for sharing your feedback with us. We're truly sorry to hear that the curtain didn't meet your expectations, and we completely understand how you feel. Your review only shows your name, so I can't find the specific order. Could you please provide the order number so I can check the records? Best Regards, Homerilla Team