Ryan H.
Their 5 star reviews are Fake
Their 5 star reviews are Fake! Don’t believe this company. Large clusters of 5* reviews on the same day are classic signs of fake reviews. Fake reviews are dishonest and mislead the customer. They don’t refund or cancel orders, they claim all orders are shipped in 15mins so they can’t cancel orders, 5 business days later no shipping confirmation.This was plenty of time to cancel and refund my order. They give excuses to justify their actions and do everything they can to fight the customer. They claim shipping from Canada when in fact this is not true, they ship from China/US. They have fake sales to mislead the customer. Do not buy!!! UPDATE: You claim you do not advertise that you ship from Canada, however the top of your page says FREE SHIPPING - CANADA POST! It also says "Canada Post" as the shipping method on my order. This means shipping from Canada. You cannot ship Canada Post from the US or China. This is a misrepresentation. Again, refund me my money as I ordered from you expecting quick shipping from Canada, if shipping said from the US or China, I would have never bought from you. Amazon was able to refund me for an order that I decided to cancel so don't give me this BS that your automated system cannot cancel. Also, it is interesting that you reply within 1hr of a negative review, but it take over 24hrs to get a generic BS response via email. Update: Again, you always have an excuse to justify your companies actions. Canada Post shipping to ME, the customer, means shipping from Canada. You are misleading me the customer. Now I'll be stuck paying customs fees. Again, you don’t listen to the upset customer asking to cancel their order, an order that has not shipped after 4 business days. This is despite your claims that everything is packed and shipped within 15mins of the order which is why you claim you cannot cancel an order. PLEASE CANCEL MY ORDER! You have mislead me into believing that you ship from Canada. This is beside the fact that this website is FULL of fake reviews. Cancel and refund my order and I will delete this review. Please do the right thing and stop trying to fight me. If you don’t refund me, I will get a chargeback from VISA. **they have also blocked me from their Instagram page after simply messaging them asking to cancel. UPDATE: HomeProGym did reply to me, argued with me and threatened to sue me, now they have deleted their response. UPDATE: I emailed Matt 2 days ago to say I got the wrong order shipped to me, still awaiting a reply. I received a box of supplements from Bloom. Can you please reply to me. I just want my order cancelled and money refunded. I just want to move on. Thank you.
Response from HomeProGymDec 21, 2020
Quick summary 1. Ryan purcahsed an item, decided he wanted to cancel after item was posted (Customer support kindly let Ryan know that this is not within our refund policy (that was available to him at checkout) 2. Ryan abused support staff and reasons he wants to cancel as he was not aware the item was coming from USA as our website (even though all in USD) states shipping with Canada Post/DHL Express due to the fact our Fufillment centre offers a postage option called Canada Post - whereby the items are sent in bulk to a Canadian 3PL for final delivery by Canada Post - We do not intend to decieve anyone into thinking we are sending items from within Canada, especially when our entire website is in USD and weights are listed in LBS + multiple United States reviews. 3. Ryan continues to demand a refund, now mentioning that he will remove his negative review if we refund him or he will continue to abuse us. 4. Ryan let's us know he will open a chargeback through his card provider unless he is refunded. We remind him of the following: NOTE: Under U.S.C. Title 18 Section 1029 Requesting a chargeback through your credit card company or bank without a valid reason is regarded as fraudulent. (We have to legally remind a customer of this before responding to a false chargeback as the customer will be charged a dishoner fee & blacklisted by their bank once the chargeback is reversed as advised by our merchant) 5. We have responded to Ryan's chargeback claim that came through as reason "Chargeback reason: credit not processed" The following details were supplied to the customers bank: Evidence of notice notice to customer to dispute chargeback Screenshot of your refund policy Explain how customers can access your refund policy Explain why the customer is not entitled to a refund (if applicable) Add a screenshot of customer conversations Add an additional document that supports your case Ryan has been blacklisted from any future purchases on our store.