HomeProGymReviews of homeprogym.com

4.5610 reviews
Fitness & Weight Lifting

HomeProGym

About HomeProGym

At HomeProGym, we believe your fitness routine should be as dynamic and mobile as your lifestyle. We exist to bridge the gap between commercial gym intensity and total portability, empowering you to master a complete self-serve training experience wherever you are.A quick note from the HomeProGym team: we only recently regained access to this Trustpilot profile after a long period away from it.Most of our current customer feedback has historically been collected through Loox on our website, where you can browse a much larger collection of reviews and customer experiences:https://homeprogym.com/pages/reviewsWe're now working on keeping both channels properly updated and responding to feedback here as well.

HomeProGym (homeprogym.com) has 610 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: homeprogym.com
Website: homeprogym.com
Category: Fitness & Weight Lifting
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 3% of reviews.
Latest: Most recent review: January 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Fitness & Weight Lifting

Write a review

About HomeProGym

HomeProGym (homeprogym.com) has 610 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: homeprogym.com
Website: homeprogym.com
Category: Fitness & Weight Lifting
Listed on Five Star Index: 2026

Charles V.

Aug 4, 2022

I placed an order with this company and…

I placed an order with Home Pro Gym and all was fine after using my debit card... A few days later I was looking to place another order and when I pressed the pay option looking for a different payment method they automatically charged my debit card which I gave no permission to leave on file... I tried to cancel immediately but they said I could NOT!!! I COULD NOT BELIEVE THIS!!...After trying to cancel on line I called customer sevice by phone and they had none at all and could only "help" you on line...they delivered my 1st order today and I am having no luck at all canceling the 2nd order which they had the audacity to charge my debit card which was'nt on file for their use... This company should be ashamed with how they treat their customers and I will do all I can to blemish their name and I am presently confering with my lawyer... DO NOT ORDER FROM THIS COMPANY!!!!!!! Charles Vella

Response from HomeProGymAug 4, 2022

Hi Charles, We never store any customers data, nor do we have the capability of doing so. We use an online platform called Shopify, the largest ecommerce platform in the world, who handles all payments through their own payment gateway. The only reason your card would have been charged after clicking "Pay" would be due to the fact that your browser had stored your debit card details on file, or you had downloaded Shopify's app called "Shop" and selected to keep your card details on file. As mentioned in our refund policy as well as order confirmation we are unable to cancel an order after it has been sent out to a customer as it is in transit. However we are more than happy to refund you for your order once you have received and returned the the unused item. This is the usual process for every online store including Amazon. I have followed up with support to ensure that your case is dealt with as quickly as possible after you do receive the item and it is returned to us. Thanks and take care.