Home Outlet DirectReviews of homeoutletdirect.com

I had a wonderful experience with Jamie in Customer Service. I emailed her with an issue, and it was resolved quickly and easily. From the ease of ordering, a return/exchange for slight damage of a delivery, to sending us a missing item, we've had an amazing experience with Home Outlet Direct. And we LOVE our Zline appliances. They're high-end looking and are exceptional quality, but did not break the bank. 10/10 for value.

I purchased Forno Kitchen appliances, and Home Outlet Direct and Forno have both been fantastic! I contacted HOD and Forno because I had a few questions, and both companies responded professionally and quickly, which answered my questions within a day or two. I am completely satisfied!

I went online to buy a new tool set for my BBQ. I like nice things and I only look at quality venders. I found a very nice set of BBQ tools Fire Magic 5-Piece BBQ Tool Set (3575B) on the Home Outlet Direct website. When I went to check out, it showed the price of $9.00 for this $99.00 item. There was no tax or shipping charge either. I could not believe it, but I purchased the item. That purchase was a few months ago. I checked on my order a few times to find out if it was still April 26, 2022. I was told there was an issue with my order and there was one more item in their warehouse. That was yesterday, today the item was delivered. It was clear that the $9.00 price was a computer glitch. Yet in my conversation yesterday, the guest services representative said they would honor the price. I never asked, they brought that up. That my friends is a quality company. I am writing this review to say, thank you for being willing to follow-through even when you knew it was a computer issue. I was expecting a note saying there was an error and my $9.00 was being refunded. From a consumer standpoint, this has made me have a high level of trust in you, your reputation and product quality. In today’s market, even though there was a delay and order issues. What Home Outlet Direct did shows class and professionalism. I recommend them for any product they sell or represent. I will be purchasing from them in the future. Thank you for being a company that shows the best intentions for their guest.

I'm very pleased with the expertise use by this company, Home Outlet Direct. Their shipping practices are exceptional. They over pack everything. They go so far as to separate item which historically get damaged. I have received almost an entire kitchen and nothing damaged.

This was probably one of the best finds as we were building a house. The service was fabulous, prices were amazing and above all, we really appreciated the flexibility in managing our order so that we could get our appliances on time. Thank you to Jaime, Wendy and the rest of the team.

Excellent outdoor kitchen set. Great quality and great price. The customer support that I received prior to the sale and all the way up to the delivery was nothing less than First Class. The team at Home Outlet Direct very knowledgeable and patient. They made the whole process painless.

Our home building was delayed, we didn't open the product, a microwave on arrival. When they got to the install it was damaged in the box and inoperable. Kelly Duncan helped and went the extra mile and was able to secure a replacement.

My Thor kitchen package was exactly as it was described and shown in photos. Shipping was fast and efficient. Customer Service was wonderful! The price was a fraction of the cost of the same product elsewhere. I will go here every time and recommend it to everyone!!