HomemakersAt Homemakers, we're determined to inspire customers with our service, dedication, and reliability to ensure a premium shopping experience. As one of the largest furniture stores in Iowa, we offer a huge selection of furniture, mattresses, and accessories to accommodate every budget and lifestyle!
Homemakers (homemakers.com) has 674 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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John T.
The payment section sucks
Response from HomemakersSep 12, 2024
Hi, John we’re sorry to hear about your experience, this is definitely not the Homemaker’s standard. I have forwarded your information to our (department) manager who will look further into this to make improvements. In the meantime, if you have any additional details that you’d like us to be aware of or can help with, please email us at [email protected]. Thank you and my apologies again!
Jamie K.
Finding specific items on your website is very difficult.
Response from HomemakersSep 12, 2024
Hi, Jami we’re sorry to hear about your experience, this is definitely not the Homemaker’s standard. I have forwarded your information to our Web team who will look further into this to make improvements. In the meantime, if you have any additional details that you’d like us to be aware of or can help with, please email us at [email protected]. Thank you and my apologies again!
Noah M.
I had difficulty navigating the website and needed help and the ladies that I spoke to were very accommodating and helpful. They got me through it!
Response from HomemakersSep 10, 2024
Thank you for taking the time to share, Noah! We’re happy to hear our web team was a pleasure to work with, we look forward to seeing you again soon!
Jane
great chatters with solid info and patience in my many questions
Response from HomemakersSep 10, 2024
It was a pleasure serving you, Jane! We appreciate your business and taking the time to share your positive feedback with us.
TSM
We looked at it in person, no pressure in the store. We came home and got on line and finished the order. Worked really well.
Response from HomemakersSep 6, 2024
It was a pleasure serving you! We appreciate your business and taking the time to share your positive feedback with us.
Betsy H.
I need to post this somewhere to warn others: I have always loved shopping at Homemakers Furniture and have purchased many items there. Last summer I purchase two custom-covered Flexsteel brand chairs, figuring they would be a great investment. Of course, Homemakers clerks were more than happy to write up my order. When the chairs arrived, the brushed suede fabric on both was damaged. One chair had a small hole in the fabric and numerous "bruises," and the other had permanent streaks or scratches. I've had this type of fabric before, and it's very clear what marks can just be brushed out, and which ones are permanent damage. I immediately took photos and sent them to customer service, figuring Homemakers' "excellent" service would extend to this situation. No dice. From the start, there was never an apology, just resistance. They agreed to replace ONE of the chairs but have provided no updates on when it might arrive. Note that when the chair came out of the truck, they were wrapped in a thin plastic that was stapled with giant staples to the actual underside of the chair. It took me half an hour just to remove them. But the thin plastic clearly did not protect the chairs in the truck. I'm very upset with Homemakers and their EXTREMELY disappointing customer service. Buyer beware! I will post this story wherever I can.
Response from HomemakersSep 6, 2024
Hi, Betsy we’re sorry to hear about your experience, this is definitely not the Homemaker’s standard. I have forwarded your information to our sales management team who looked at the photos of the chair that is not being exchanged, stating it was the nature of the velvet fabric and it looks like the exchange special order chair came in 8/28/2024 and a message was left. I see it is scheduled for our dleivery team to exchange this out for you on 9-10-2024. We can definitley look further into this and schedule a service technician to come out and inspect the chair that was not set for exchange. In the meantime, if you have any additional details that you’d like us to be aware of or can help with, please email us at [email protected]. Thank you and my apologies again!
Kim C.
Easy to navigate and find what I wanted
Response from HomemakersSep 6, 2024
It was a pleasure serving you, Kim! We appreciate your business and taking the time to share your positive feedback with us.
Fran S.
The website showed the item would be available by August 21, 2024. I ordered and never received any further notification that the item was being processed or shipped. They charged my card and when August 21 arrived and I never received any shipping notification (other than a charge on my credit card) I contacted the company and cancelled the order. Now it is September 5 and they have not credited my card !!!! I am PISSED... the order was almost $500.00... DO NOT ORDER FROM THIS COMPANY!!!
Response from HomemakersSep 6, 2024
Hi, Fran we’re sorry to hear about your experience, this is definitely not the Homemaker’s standard or our intention. I had our accounting team look into this furhter and there was an error on our end. Our system did not remove the shipping fee so it did not send the ticket to process your refunded. That error was corrected and the refund has been processed. We will look into this issue further to make improvements. In the meantime, if you have any additional details that you’d like us to be aware of or can help with, please email us at [email protected]. Thank you for bringing this to our attention and my apologies again!
